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Customer Reviews Collected from lg.com |
LG - 30" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.2
Rating breakdown 249 reviews
5 Stars
165
4 Stars
31
3 Stars
12
2 Stars
10
1 Star
31
80%of customers recommend this product.
(
144 out of
180)
Customer Reviews for LG - 30" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Customer Rating
1
Already had to reset breaker after a few days!!!
on January 21, 2020
Posted by: warrenburton
from Pomona, CA
We bought the unit on 12/30/19 but finally got it installed by Best Buy this past Saturday on 1/18/20. We had an electrician install new 6/3 gauge wire and 50 amp breaker per installation guide to make sure there was no issues. Now after just a few days we could not turn off the unit. It became unresponsive while it was still on!!! I had to reset the unit by flipping the breaker off/on. The user guide has no troubleshooting for if the unit touch screen buttons do not respond. This is super disappointing after spending $2000 for the cooktop and electrician!! And off course now that it is installed it is showing in our BestBuy account that it is none returnable! Buyer beware! DO NOT BUY THIS PIECE OF JUNK!!!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy Chris, Customer Service, January 21, 2020
That's not good! We're sorry to see that you've run into these issues with your cooktop. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: laholtgra
from Plainfield, Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] We couldn't be happier with our purchase! This beautiful cook top has exceeded our expectations! I love the elegant simplicity and the ease of the soft touch controls that work seamlessly.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lisalee82
from Sebastian,Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am on my third refrigerator. The third one now has a pump leak from the ice maker. The others had a freezer seal defect which didn’t seal and let air into the freezer causing ice build up. I really enjoy the features and the luxury features. It’s cavernous and holds more than I will ever need. I was able to get rid of the garage fridge because this new one really holds a lot. I just redid the kitchen and had the cabinets built around this massive appliance. The freezer is amazing and love the way the drawers open and come out. Even with all of the problems, I really like it. Still having issues hooking to WiFi. I purchased all new LG appliances with WiFi. I’m probably going to have to hire someone to figure out how to get it all connected.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RCTX
from Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love our new cooktop
Heats up fast, plays music and I’ve heard my food tastes better now;)
Heats up fast, plays music and I’ve heard my food tastes better now;)
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: bev0677
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this cooktop in December 2019 to replace my old electric coil cooktop. It is so easy to use, has great features, and looks so nice on my quartz countertop!
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Yamilet
from Dallas tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had problems wit cooktop. New controller board seems to be working
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Working great and I will tell to my freind to go for lg
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Will not buy another
on March 7, 2021
Posted by: Huck613
from Coppell, Tx
We bought this cooktop in Sept. 2019 and it has been a big disappointment. It has alresdy gone out three times. Will not buy another.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com