I ordered the unit to replace an identical WaterPik we had used for years, but the battery in the toothbrush has failed. The old unit was terrific and we wanted the same thing - so we got one. The shooting beater function is without equal and the toothbrush is great as well. Highly recommended. If only the toothbrush battery was easily replaceable.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Customer Rating
5
Wp861
on May 26, 2024
Posted by: Big Deb
Great product highly recommend for children as well as adults for daily dental hygiene .
I am so happy I have switched my brushing/flossing routine to include Waterpik. The water floss works like a charm and I love the 3 speeds on the toothbrush. I sm sokd on Waterpik!
Took it out of the box set everything up on the sink. I slid the device to the back of the sink and the toothbrush fell off the base into the sink. That's all it took to snap the toothbrush in two. The post that holds the replaceable heads is plastic and it snapped off from a pretty unnoteworthy fall into the sink. Now i have a brand new toothbrush, never used and no way to fix it. Buyer beware.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, June 26, 2024
Hello Harley D M - We're sorry this happened. The model is backed by a two-year warranty. We are here to help but we need more details. Please email smreviews@waterpik.com or give us a call at (800) 525-2774 for assistance.
Written by a customer while visiting waterpik.com
Customer Rating
1
Stopped working after 6 months!!
on June 27, 2024
Posted by: VictorMN
I bought this as a Christmas present for my wife last year. She has always wanted a water flosser and so she fell in love immediately and used it twice a day. Always kept it clean and and the toothbrush charged as well. Much to our surprise, it has already stopped working. The pump and flosser seam to be functioning fine but the toothbrush will not turn on or charge at all. Serious disappointment. I cant tell you how sad it is to see that she is using an electric toothbrush like a regular scrub brush and wont even bother with the flosser anymore. We need a replacement ASAP. I am not sure if it was a defect but yeah, very disappointed.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, June 28, 2024
Hello VictorMN - We're sorry you are disappointed. The model comes with a two-year warranty. Did you happen to call customer service back to open a claim? We would be happy to investigate this for you. Please email us directly at smreviews@waterpik.com. Or contact customer service at 1-800-525-2774 for assistance.
I always thought a waterpik would be messy to use but to my surprise it is not ! And my gums feel really good after I use it
Written by a customer while visiting waterpik.com
Customer Rating
1
Works great for 2 months!
on July 9, 2024
Posted by: Klacy5
Worked great for first 2 months. Then after replacing new brush head it broke to where the brush head doesn’t stay on.
I would recommend this to a friend!
Response from waterpik.comBy Waterpik Product Support, July 12, 2024
Hello Klacy5 - We're sorry this happened. Have you tried contacting us? The model does include a two-year warranty. We are here to help and can be reached at 1-800-525-2774 or send an email to smreviews@waterpik.com.