Love this item. First time using electric tooth anything and am very satisfied. Hygienist recommended I get one and this one was a good deal, cool color (black) and has both toothbrush and water pik. As a combo unit, it saves room and so far everything works well.
Water pressure seems a little lower than my old machine, but it's still good.
Written by a customer while visiting waterpik.com
Customer Rating
2
Didn’t Last
on August 21, 2025
Posted by: Mel Kaye
This was purchased in December 2024. I’ve really liked having it and it has made cleaning my teeth easy. However removing the toothbrush head has always been difficult. I’ve removed it and rinsed regularly as instructed. But last night when I tried to remove it the whole thing snapped off. It was a lot of money for 8 months of use.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, August 22, 2025
Hello Mel Kaye- We're sorry this happened. Did you try contacting us? The WP-861 comes with a two-year warranty. You can reach us by email at smreviews@waterpik.com or call our customer service at 1-800-525-2774 for assistance. Thank you.