I bought 2 cases for our devices, I had an issue with one of them, I contacted customer service, within 2 days I received a new case with no extra charge
we had a Griffin Survivor case for our Ipad mini, and it cracked right in the case- with just typical household use. Now, I ONLY buy OTTERBOX. I have used Otterbox cases for Ipads and I phones for several years- drop my phone All the time with its defender case on and NEVER had a crack or ANY problem. Also, the case stays looking new. It never looks worn. It doesn't crack or peel or rip. Now, No every device in our family HAS to have an OTTERBOX case!
best case ever I love it so much I cant tell you how many times I've dropped it but there's not a scratch on it. the only thing is that the clips holding it in place aren't very strong I broke like 3 on mine but then I got it replaced thanks to otterbox lifetime warranty I would definitely recommend this case to anyone