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Customer Reviews Collected from otterbox.com |
OtterBox - Defender Series Case for Apple iPod touch 5th Generation - Punk
Average Customer Rating:
4.5
Rating breakdown 409 reviews
5 Stars
293
4 Stars
70
3 Stars
26
2 Stars
9
1 Star
11
93%of customers recommend this product.
(
372 out of
401)
Customer Reviews for OtterBox - Defender Series Case for Apple iPod touch 5th Generation - Punk
Posted by: dcastro88
Verified Purchase:Yes
I like the old iPod 6 generation case that otterbox used to have. This case makes it very hard to press the buttons and i hate it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 11, 2018
Hi dcastro88,
We apologize that the side buttons on this Defender series are giving you a little pushback! While the rubber on a newer case can be a little stiff at first, with some consistent use over time, it should start to feel more comfortable. If the rigidity persists or just becomes too disheartening, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a quick fix!
Best,
OtterBox Customer Service Team
We apologize that the side buttons on this Defender series are giving you a little pushback! While the rubber on a newer case can be a little stiff at first, with some consistent use over time, it should start to feel more comfortable. If the rigidity persists or just becomes too disheartening, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a quick fix!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: jwel
Verified Purchase:Yes
GOOD and BAD… OtterBox Defender for iPhone 8 and iPod Touch
PS: OtterBox asked for a review. They’ll be sorry when they read this…
THE GOOD: Two Defender cases provide more protection than I need, except when I drop my iPhone or iPod or a dog's nose knocks them off the table; then, they're well worth the price and sore fingers. My iPod never leaves the house; it remains inside ensconced in the bottom half of the Defender case; the top half abandoned long ago. My iPhone's Defender – top and bottom – is always with me when I'm outside. All that is GOOD. Worth the price and sore fingers.
THE BAD: Difficulty achieving an effect when pressing Volume and On-Off Buttons through either Defender case makes me wonder if I did something wrong when I installed them. I hoped a "breaking in" period would alleviate this difficulty; not so. I feel contemptibly inept each time I try to press the buttons. My fingers were sore for two days (no guitar playing) due to the difficulty of inserting the iPhone/iPod into the bottom of their cases; difficulty pressing the buttons reminds me of this often enough to lower a five-star rating to a four. Love the case; feel like someone's playing a joke on me each time I try to press or press-and-hold a button.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jon R
Verified Purchase:Yes
I bought one of these years ago for my iPod 6th gen. I liked it so much I bought another when I recently got my iPod 7th gen. It works. Serves the purpose of protecting my device. Issue is I literally have to dig into the volume and power buttons with my fingernail to get them to work. Just something to keep in mind when buying this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 28, 2021
Hi, Jon!
We're sorry to hear about your frustration with your Defender Series case! We appreciate your feedback about the buttons on your OtterBox, and we'll be sure to inform our engineers about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get your claim started!
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Defender Series case! We appreciate your feedback about the buttons on your OtterBox, and we'll be sure to inform our engineers about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get your claim started!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lee R
Verified Purchase:Yes
I had to cut the screen protector out of the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 20, 2021
Yikes. You definitely shouldn't have had to take matters into your own hands and cut the integrated screen protector free from the rest of the Defender Series Case, and we're sorry that you had such a poor experience that you felt compelled to do so.
Although any alteration of an OtterBox will typically void the warranty, given the circumstances, please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to make an exception and help get you set up with a brand-new replacement that is sure to provide a clean interaction with your iPad Touch going forward.
Best,
OtterBox Customer Service Team
Although any alteration of an OtterBox will typically void the warranty, given the circumstances, please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to make an exception and help get you set up with a brand-new replacement that is sure to provide a clean interaction with your iPad Touch going forward.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Patsy
Gender:Female
Verified Purchase:Yes
Great Warranty. No problem when minor complaint was filed. No slippery case. Would purchase another if needed in future for another item.
Pros: High quality, Durable, nice design
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Poindexter
from Portland, Maine
Gender:Female
Verified Purchase:Yes
This case stands up to quite a bit of abuse. I tend to be rough on things, so I thought a durable case would be in order for my iPod Touch. The case for the Touch 5 is even better than the Defender case for the Touch 4 as it has separate rubber seal flaps for the charger cord and the headphone cord.
It is NOT waterproof, which is why I went from the Touch 4 to the Touch 5. I keep my new Touch in a plastic zip seal freezer bag to help waterproof it.
Overall, when I took my damp Touch 4 to my computer consultant, he was impressed, saying, "she's even got an OtterBox!" despite the fact that I was bringing it to him because it got wet.
(He let it air dry out for a weekend, and it should be fine for about a year.)
It is NOT waterproof, which is why I went from the Touch 4 to the Touch 5. I keep my new Touch in a plastic zip seal freezer bag to help waterproof it.
Overall, when I took my damp Touch 4 to my computer consultant, he was impressed, saying, "she's even got an OtterBox!" despite the fact that I was bringing it to him because it got wet.
(He let it air dry out for a weekend, and it should be fine for about a year.)
Pros: High quality, Durable, stylish
Cons: tough to open
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Xiuhcozqui
from Houston
Gender:Male
Verified Purchase:Yes
I was thrilled to find protection for my IPod 5th generation. I tried to buy it locally at malls, stores, etc. to no avail. I found it in the Otterbox site and bought online. It is a great sturdy that has already lived to its expectations. The only rock in my shoe is that the buttons are a little stiff and unresponsive, but given the protection it provides, I'm happy with it.
Pros: High quality, Durable, nice appearance
Cons: button design
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: YogaMomma
from Colorado
Gender:Female
Verified Purchase:Yes
The case is very slim and protects the iPod. My daughter is 9 and she loves the navy and lime green colors together.
Pros: High quality, Durable, slim
I would recommend this to a friend!
Written by a customer while visiting otterbox.com