Initial one developed a crack at the lower left corner of the screen. Customer support was great and sent a new one after I provided a picture. They get high marks for that, but the replacement one cracked at the exact same place several weeks later. I just glued it myself this time as it is obviously a design/manufacturing flaw.
Unneeded Additional hole I purchased 4 Defender cases for 4 iPod Touch 5th gen. Two were great. The other 2 had additional holes on top for an unneeded port. Customer Service is aware of the issue and has been gracious. They are to contact their distribution center to see if they have been mislabeled.
This was the first case I got for my I Pod Touch 5th generation. It works the best! The Otter Box Defender Series is a great case. It has drop, shock, dirt, and other great protections! The only downside to this case is that there is a tiny gap between the screen protector and the outer case itself. At first this was really complicated. Trying to use the touch screen was very difficult at first. But after a while, I didn't have any problems. (That was because I was pressing down a little harder to get it to work.) The trick is that when you use it, you have to press a little harder to get it to work. The other parts of the case like the button coverings are a little hard to press sometimes. On one of the reviews I read, the button coverings (like the home button might come off) will come off if you don't go easy on it. Like don't pull back the charger covering or else it will eventually snap off! There is also one more thing about the button coverings. On the power button, it is a little difficult to hold down to power off. Other then that, everything else is perfect beyond compare!
Pros: High quality, Durable, has twice the protection
I love this case its sturdy. I have dropped it many times and nothing has happened to my Ipod. I have already had to replace mins and there relacement process is quick and easy. The only thing I would like to see different is the plastic screen protector. I think it should conform closer to the screen, I notice that when im typing that it feels like there is a little gap between screen and ipod. But other than that perfect to protect your valuable piece of equipment
I like the product, wish it came in more color options & waterproof. It would be nice if you made a waterproof case/life proof case like you do for the iphone5 series. After all. Isn't it kids who mostly use these products? The outer rubber dose stretch & therefore Doesn't fit snugly after a while. Usually requiring a new case every 6+ months or so. Overall it's a good product.