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Customer Reviews Collected from sony.com |
Sony - EX Series Earbud Headphones - Violet/Pink
Average Customer Rating:
2.7
Rating breakdown 76 reviews
5 Stars
21
4 Stars
7
3 Stars
5
2 Stars
14
1 Star
29
36%of customers recommend this product.
(
25 out of
69)
Customer Reviews for Sony - EX Series Earbud Headphones - Violet/Pink
Customer Rating
5
AMAZING SOUND
on January 1, 2021
Posted by: JeremyNWest
Gender:Male
The sound is absolutely PHENOMENAL! Better as my surround sound system.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Excellent sound
on January 18, 2021
Posted by: Music1985
Gender:Male
I bought these about a month ago, they sit in my ear perfectly and the sound is very clear with precision. The bass is also very good.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Just Don’t Last
on March 22, 2025
Posted by: MAB77
Gender:Male
Bought four pairs. After 9 weeks, the left earbud output diminished 90+%. Same thing happened to the second pair after just 6 weeks. At this rate I will need to buy more very soon, but it won’t be these. I think the angled jack is the issue…..
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 25, 2025
Hi MAB77, We are sorry to hear about your Sony MDREX15LP. We would like to ensure that you are getting the most out of your earbuds.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Posted by: N125
Gender:Male
Verified Purchase:Yes
One side stopped working. Bought Sony because of reputation. Will avoid brand in future.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, October 2, 2025
Hello N125, Thank you for considering Sony products. We appreciate your feedback regarding the MDR-EX15LP headphones and are sorry to hear that one side stopped working. To help resolve this, please try the following steps: - Test your headphones on another device. - Play audio from a different app, media, channel, or station. - Ensure the headphones are firmly plugged into the headphone jack. - Increase the volume on your source device, and if your headphones have separate volume control, adjust it accordingly. For detailed troubleshooting, please visit: https://www.sony.com/electronics/support/wired-headphones-in-ear/mdr-ex15lp/articles/00024731
If the issue continues, we recommend contacting our support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Fred
If the issue continues, we recommend contacting our support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Fred
Written by a customer while visiting sony.com