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Customer Reviews Collected from sony.com |
Sony - EX Series Earbud Headphones - Violet/Pink
Average Customer Rating:
2.7
Rating breakdown 76 reviews
5 Stars
21
4 Stars
7
3 Stars
5
2 Stars
14
1 Star
29
36%of customers recommend this product.
(
25 out of
69)
Customer Reviews for Sony - EX Series Earbud Headphones - Violet/Pink
Customer Rating
4
Good sound and blocks nearly all of external noise
on August 24, 2017
Posted by: Kibenwa
Gender:Female
I had a pair a while back that lasted me two solid years until I lost them. Got a replacement today and I love that they're still as good as my first pair!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Why change the microphone button?
on August 31, 2017
Posted by: mls38
Gender:Female
I bought these because I have an older version and I love that (a) the earbuds fit my small ears and (b) it functions like light noise-cancelling headphones. However in the new version, the microphone button does not allow me to change the volume, given that I have an iphone. I do see that if I had an Android I could install an app to get that functionality. But... why would you make a customer install an app to get extremely basic functionality????? I would expect all headphones by now to have a microphone and a volume button! I am very very very very disappointed in this design decision and now I have to go find new headphones, probably from a different brand.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 1, 2017
Hello mls38, We are sorry to hear this. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Best Regards, _Bob
Best Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
SO ANNOYING
on September 2, 2017
Posted by: Maddie_Mae2010
Gender:Female
i got these like 2 days ago and i just opened them today and they keep activating my siri and pausing my music! so infuriating!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 4, 2017
Hello, Maddie_Mae2010, We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Please reach us out at socialsupport@am.sony.com and kindly include all product details like model/serial number, contact information and a brief description of the issue you are having. Let us see what we can do to help you.
Regards, _Bob
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
Sound great, but won't work for long!
on October 17, 2017
Posted by: Anonymous
Gender:Male
These are some of the most comfortable and good sounding in ear headphones out there for an affordable price. I've owned three pairs, and each have lasted for less than 2 months before one of the earpieces stops working. I've visited Sony's troubleshooting page, and have determined that the issue is with the product. Don't buy this product if you're looking for dependability and affordability, because ultimately you'll be spending more money replacing them than the cost of a good set. I've learned my lesson, and my next pair won't be from Sony!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 18, 2017
Hi kyescott, we regret to hear what happened but appreciates your feedback nevertheless. We would like to see how we can turn this into a positive experience for you. Please send us an email at socialsupport@am.sony.com including your product and contact details for further assistance.
-Erin
-Erin
Written by a customer while visiting sony.com
Customer Rating
2
Great but Not Durable
on December 1, 2017
Posted by: hwish
Gender:Female
I absolutely love these headphones but unfortunately they break way too often. I have gone through ab out 4 pairs in 2 years because one ear always goes out. My last pair just broke the other day and I am so bummed out. Would not recommend wasting money on a product you will have to continuously replace.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 3, 2017
Hi hwish, we apologize for the inconvenience. Kindly check the link below and follow the steps provided to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
Would be a agreat headphone if it is working
on November 11, 2018
Posted by: Dominik99
Gender:Female
I bought 2 headphones about 3 months ago and one of them after 2 weeks normal use didn't work and the other after 3 months neither. However the sound quality is good.
2 db-ot vettem, egyet nekem és egyet tesómnak. A tesómé 3 hétig sem bírta az enyém pedig 2-3 hónap útán ugyanúgy tönkrement.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, November 12, 2018
Hi Dominik99, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, -Erin
Written by a customer while visiting sony.com
Customer Rating
2
Good sound quality but stopped working within 3 wk
on January 12, 2019
Posted by: RuhiD
Gender:Female
I was very happy with the quality of this product during the first two weeks of purchase. I bought this headphones on Dec 26, 2018 and not even three weeks later, Jan 10, 19, BOTH sides have stopped working. I have tried different headphones on the same devices and those are working. This is unexpected from Sony as I own many of their products. Really disappointed with this product!
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
They broke after two weeks
on January 30, 2019
Posted by: Jackjack247
Gender:Male
I bought the mdr-ex15lp headphones two weeks ago and yesterday the left side suddenly stopped working. Then today the right side stopped working. The sound quality was good until it all stopped. Overall I am very disappointed in this sony product
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, January 31, 2019
Hi Jackjack247, we regret to hear what happened. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, -Erin
Written by a customer while visiting sony.com