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Customer Reviews Collected from sony.com |
Sony - EX Series Earbud Headphones - Violet/Pink
Average Customer Rating:
2.7
Rating breakdown 76 reviews
5 Stars
21
4 Stars
7
3 Stars
5
2 Stars
14
1 Star
29
36%of customers recommend this product.
(
25 out of
69)
Customer Reviews for Sony - EX Series Earbud Headphones - Violet/Pink
Customer Rating
1
Constantly glitches on IPhone 6
on September 21, 2017
Posted by: nat7
These earbuds cause my music to randomly start speeding up and skipping, and they frequently cause Siri to be brought up- I thought turning Siri off would fix this, but now the voice control function comes up instead. The sound quality is very good, they just don't actually let you play your music/videos.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Realy good headphones.
on January 12, 2018
Posted by: Dime535
Gender:Male
Nice and deep low end as well as bright high frequencies. Cable looks thin and fragile but I had and tortured them for 4 years now haven't had any issues with that. Silicone earpieces are nice and comfortable cant even feel that you have them in your ears. Great value for money.
Written by a customer while visiting sony.com
Customer Rating
4
Fine for the price
on June 18, 2018
Posted by: elmorris
Gender:Male
Way better definition in sound that most of headphones with similar price.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Not durable
on July 19, 2018
Posted by: paige
Gender:Female
The one good thing is that these are very comfortable. I bought these about 4 months ago, they were fine for the price at first, but one side ceased to play audio after about 2 months. I could make due with that because all I wanted were some cheap earbuds, but after a third month of use they began to behave very strangely. They are very quiet, and now whenever they are plugged in they constantly pause my music, skip around in the song or skip it completely, or trigger Siri. They are now completely unusable.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 21, 2018
Hi paige, we regret to hear what happened. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Please visit our eservice website at https://esupport.sony.com/US/p/service.pl to have it repaired.
Regards,
-Erin
Regards,
-Erin
Written by a customer while visiting sony.com
Customer Rating
2
Great... While they last
on September 29, 2018
Posted by: Bleeintn
Gender:Male
They say insanity is doing the same thing, over and over again, but expecting different results.
I have come to expect that these earbuds WILL fail, within 4-6 months. Before then, they sound great. The dynamic range is excellent, for such an inexpensive pair of earbuds. The problem is, I have purchased four pairs of them, and the right side ALWAYS fails, within the stated time period. It's a shame, too, as they're really good, up until then. The only reason I keep buying them IS because they're so inexpensive.
As long as you fully understand what you're getting in to, you won't be disappointed.
(I'm not the only one who has had this issue. Do some research. LOTS of reviews state the user having the same problem.)
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 29, 2018
Hi Bleeintn, we regret that the headphones failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Erin
Written by a customer while visiting sony.com
Customer Rating
1
Too Worst
on October 21, 2018
Posted by: Pamipat
I bought Sony Mdr ex 15 Lp at 9 june 18 , And now the Left side earphone is not working , hardly four months has passed , Its too worst , dont buy it , Go for Audio Technica
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 22, 2018
Hi Pamipat, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
Written by a customer while visiting sony.com
Customer Rating
1
These went downhill fast.
on November 5, 2018
Posted by: JasonZ
Gender:Male
I bought a pair at the airport. At first the left side went very quiet, I had to adjust sound levels on the computer to 75/25 left/right for it to sound right. Then the right side went lower then the left, and the only way to hear anything was to crank the volume up on every device to the max level. I've stopped using these, 1 month after the purchase, because all the treble is gone and the bass is so overpowering it gives me a headache. The left side is now completely silent.
Please give me a refund or replacement Sony. Thanks.
Jason
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 9, 2018
Hi JasonZ, we regret to hear that your headphone failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, Erin
Written by a customer while visiting sony.com
Customer Rating
5
Haven't had earbuds like these
on December 6, 2018
Posted by: Sharukas
Gender:Male
My dad always liked listening to high fidelity sound but preferred turntables and vinyls. Whereas I love having music on-the-go any time I want not bothering about the preparation for it. Just plug it in and play. And that's what these earbuds does best. Not the best in sound quality, could be more comfy and those little things on them fall easily. But no pair could be more durable, play with such bass and rather nice noise-cancellation at this price point. Once my mother put my sweater in washing machine without my knowledge and of course there were these buds in them. After being flooded and thrown around for 2hours they were put in a dryer for another hour at high temperature. And I find them after couple of days, plug them in and start some Boney M. only to get blown away by the sound that is the same, if not better, as before. These are unbreakable ones and in case impossible happens, you could buy another ones for the price of burrito.
I would recommend this to a friend!
Written by a customer while visiting sony.com