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Customer Reviews Collected from sony.com |
Sony - EX Series Earbud Headphones - Violet/Pink
Average Customer Rating:
2.7
Rating breakdown 76 reviews
5 Stars
21
4 Stars
7
3 Stars
5
2 Stars
14
1 Star
29
36%of customers recommend this product.
(
25 out of
69)
Customer Reviews for Sony - EX Series Earbud Headphones - Violet/Pink
Customer Rating
3
Not working on one side
on May 12, 2018
Posted by: Nat200
Gender:Female
I bought these a couple of months ago and the right earbud has just recently messed up and it now sounds like a bunch of static on songs with a lot of base.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, May 13, 2018
Hi Nat200,
We are sorry to hear that you're having issues with this unit. Let's try to isolate and fix the issue by following some troubleshooting steps, kindly check this link:
https://www.sony.com/electronics/support/articles/00086441
We are sorry to hear that you're having issues with this unit. Let's try to isolate and fix the issue by following some troubleshooting steps, kindly check this link:
https://www.sony.com/electronics/support/articles/00086441
Written by a customer while visiting sony.com
Customer Rating
1
Messing up the music
on October 12, 2017
Posted by: jihyun
Gender:Female
I bought this last week and ever since it's been speeding up, skipping songs, snd pausing songs. Also the control doesn't work on Apple. I know it's not my phone's problem since my phone works with other earbuds and I'm using iTunes music that I bought.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 16, 2017
Hi jihyun, we regret to hear what happened. You may refer to this link to isolate the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/47327.
For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, -Erin
For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, -Erin
Written by a customer while visiting sony.com
Customer Rating
5
Excellent sound
on May 16, 2018
Posted by: Fatima 27
Gender:Female
I have these for over 3 years now. Still working excellent
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Package lies
on September 15, 2019
Posted by: widowg
Gender:Female
The words on the package say I can use this with my IPhone. I cannot. Whatever happened to truth in labeling for packages?
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , September 16, 2019
Hi, widowg!
We regret that the headphones did not meet your expectation. The headphone can be used with phones that have 3.5mm jack.
Regards,
Erin
We regret that the headphones did not meet your expectation. The headphone can be used with phones that have 3.5mm jack.
Regards,
Erin
Written by a customer while visiting sony.com
Customer Rating
2
Very Disappointed
on November 20, 2014
Posted by: KaLehn
I have made my way through 2 sets of these ear buds now.
1st pair - left ear bud stopped working less than 2 months after purchase.
2nd pair - still get sounds into my ears, but the sounds are reminiscent of the sounds you'd get from a cassette tape player when the cassette's tape was being chewed up by the player. Extremely distorted and only remedied by holding the cord in just the right position. Purchased this pair less than a month ago.
1st pair - left ear bud stopped working less than 2 months after purchase.
2nd pair - still get sounds into my ears, but the sounds are reminiscent of the sounds you'd get from a cassette tape player when the cassette's tape was being chewed up by the player. Extremely distorted and only remedied by holding the cord in just the right position. Purchased this pair less than a month ago.
Very disappointed in the lifespan of the product - if they'd continue to work they'd be great!
No, I would not recommend this to a friend.
Response from sony.comBy Sony Support, November 24, 2014
Hi KaLehn,
Sorry to hear about this. Best way to resolve this is by sending your Sony Earphones for service by going to http://eservice.sony.com. Thanks -Vincent
Sorry to hear about this. Best way to resolve this is by sending your Sony Earphones for service by going to http://eservice.sony.com. Thanks -Vincent
Written by a customer while visiting sony.com
Customer Rating
5
There amazing
on January 26, 2018
Posted by: Betalxrd
Gender:Male
Good bass there are good fitting soft and comfirtable
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Comfortable but that’s it...
on June 11, 2018
Posted by: DudeBro
Gender:Female
I received them as a gift and DIDN’T LAST TWO DAYS. I only used them for working out no sweat got on them and the next day they played with too much base and static. No damage to the outside they just are unuseable at this point. I absolutely could not recommend this to anyone. It is actually impossible to describe how infuriating it is to have earbuds not last more than a few months.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, June 12, 2018
Hi DudeBro,
We regret to hear that it didn't exceed your expectations. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department.
We regret to hear that it didn't exceed your expectations. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department.
Written by a customer while visiting sony.com
Customer Rating
1
horrible
on April 12, 2015
Posted by: dovahkin
they break down over a few months
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, April 14, 2015
Hi dovahkin, It is sad to hear that the unit doesn't go well. Please visit eservice.sony.com to view the available repair options of your headphones. Thank you for the feedback.
Written by a customer while visiting sony.com