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Customer Reviews Collected from sony.com |
Sony - EX Series Earbud Headphones - Violet/Pink
Average Customer Rating:
2.7
Rating breakdown 76 reviews
5 Stars
21
4 Stars
7
3 Stars
5
2 Stars
14
1 Star
29
36%of customers recommend this product.
(
25 out of
69)
Customer Reviews for Sony - EX Series Earbud Headphones - Violet/Pink
Customer Rating
1
They don't last!!!
on April 16, 2015
Posted by: whea1820
I like wearing them, they are comfortable BUT they do not last!!! Three months later and the sound in the right ear is gone. Troubleshoot page doesn't help because they are broken! What happened?! Why would I want to spend money to get them repaired if they'll just break again. Very disappointed! $30 was a waste.
No, I would not recommend this to a friend.
Response from sony.comBy Ella, Sony Support, April 18, 2015
Hi whea1820, its unfortunate that it didn't turn out well. Let me pass this on to the proper department. Thank you.
Written by a customer while visiting sony.com
Customer Rating
5
Good earbuds
on May 12, 2015
Posted by: bluebellrose
Samsung's version of earbuds can't compare in quality. Sony makes the best earbuds
Response from sony.comBy -Jen, Sony Support, May 12, 2015
Hi bluebellrose, We're glad to know that you are satisfied with this Sony Earbuds. Thank you for choosing Sony.
Written by a customer while visiting sony.com
Customer Rating
2
very good until they broke
on May 21, 2015
Posted by: Anonymous
I got these earbuds three months ago and I use them like 2-4 hours per day. I was really happy to be using these Sony earbuds because they match with the two late 80's discmans I got and the sound was incredibly good! These aren't the bass line earbuds, but they got very good bass and the wire is one of the best I've ever seen. Unfortunately, Last week, the right speaker suddenly started to sound like whispering and it's super low. Also a friend of mine has the same problem with these same earbuds, but on both sides. I hope you guys fix this problem on future models, thank you very much.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, May 24, 2015
Hello rito! Thank you for sharing your feedback with us, we would like to recommend to try the steps available through the following link it also contains information regarding service options if the issue persists:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/prods/MDREX15LP/
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/prods/MDREX15LP/
Written by a customer while visiting sony.com
Customer Rating
1
BROKEN X3
on March 21, 2015
Posted by: Anonymous
when i bought my first pair i thought they were great..... then one of the earbuds stopped working, thinking i might have gotten it wet or something i bought another pair- keep in mind they are the same- it was working great.... then it broke. Stupidly i then bought another pair because i loved how they worked...until they broke. they ALL broke.
No, I would not recommend this to a friend.
Response from sony.comBy Joffrey, SonySupport, March 23, 2015
Hi OLLY,
We do appreciate providing us these feed backs for the betterment of our product. We will pass this to the proper department. Thank you for your time.
We do appreciate providing us these feed backs for the betterment of our product. We will pass this to the proper department. Thank you for your time.
Written by a customer while visiting sony.com
Customer Rating
2
Low Durability
on August 2, 2015
Posted by: Mtch235
I bought these headphones less than three weeks ago and I put them in my phone today and the right bud stopped working. There was no sound at all. I thought these were going to be great but after only three weeks I feel foolish
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, August 9, 2015
Hi Mtch235, we're sorry to hear that you had some problems with your headphones. Please visit the link below to troubleshoot your issue.
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76191/c/65,66/kw/no%20sound. If the issue is still unresolved, then the headphones should be replaced or repaired. o send your product to a Sony facility to be repaired, visit our eService website at esupport.sony.com.
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76191/c/65,66/kw/no%20sound. If the issue is still unresolved, then the headphones should be replaced or repaired. o send your product to a Sony facility to be repaired, visit our eService website at esupport.sony.com.
Written by a customer while visiting sony.com
Customer Rating
1
Comfortable BUT functionally flawed
on July 6, 2015
Posted by: Cyndie
I've owned 2 pairs since Christmas 2014 & both pairs lost sound in the right earbud within a few months after use.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, July 8, 2015
Hi Cyndie, it is sad to hear that the unit doesn’t go well. Please check out the link below to troubleshoot your issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76191/c/65,66/kw/no%20sound. Regards,
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76191/c/65,66/kw/no%20sound. Regards,
Written by a customer while visiting sony.com
Customer Rating
1
I expected better
on July 15, 2015
Posted by: JaelynR
They are loud just as I hoped but the quality is horrible. It hasn't been a whole month and the right side has gone out. All that I did was lay them on my desk to go to another room come back and nothing on the right side at
I expected better and I'm disappointed now I'm searching for the receipt and a better pair of earbuds that last.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, July 21, 2015
Hi JaelynR, it is sad to hear that the unit doesn’t go well. Please visit the link below for the steps to troubleshoot your issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76191/.
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76191/.
Written by a customer while visiting sony.com
Customer Rating
5
Great features
on June 9, 2017
Posted by: keisha
Gender:Female
It was a gift, I was expecting to be dissapointed but I'm impressed !
I would recommend this to a friend!
Written by a customer while visiting sony.com