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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: CRAD70
from Cheboygan MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our family was on vacation for 2 weeks when the compressor failed. We came home to rotted, warm food and horrible rancid odor. The refrigerator is not longer usable because of odor. LG should've warned of this defect so we could've been aware & had someone check the refrigerator, thus possibly saving food & not having odor
Pros: ease of use, Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 14, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Rich Stoller
from Naples, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had great luck with this refrigerator for 9 years. Plenty of room for food and storage for 2 people. I would buy a larger model for families. The ice and water dispenser worked very well and easy to change the filter. Overall I would recommend this refrigerator for functionality and style. LG was very responsive when I spoke to them about repairs needed. They were willing to warranty the parts which was very helpfull.
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: John Burt
from Destin FL
Verified Purchase:Yes
I bought this fridge 4 years ago and started having issues w/the temperature. A service company had to replace the compressor, the evaporator coill, and service board. Took a whole month and hopefully is good now. Any appliance should not start having issues after 4 years!
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 1, 2023
We appreciate the time you committed in providing us with detailed and constructive feedback about your LG Refrigerator. We apologize that you had such experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
2
All hat, no cattle
on February 15, 2023
Posted by: 0101101
from Midwest
Bought a house that included this model, so it is the prior owner’s choice. It takes a lot of floor space for the tiny bit of storage inside. The warning beeps are ear piercingly shrill. Nothing bigger than soda cans will fit in the left door. It is so small that both doors must be opened to reach any contents except what is in the door. Would function much better with 1 full door instead of 2. I ignore the front panel - see nothing useful offered by it. TBH it cools and freezes well.
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 17, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Rob Penunuri
from Colorado
Verified Purchase:Yes
Have LG kitchen, laundry and 3 TV's. Our frig. and range went out twice in the last 3 months and we will never buy another LG appliance and will convince others not to buy LG either.
Quality
1
Features
4
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 17, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Anonymous
from Tunnel Hill Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] Although it couldn’t be fixed the tech did all he could and so was all the people that I talked with and really tried to help
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 23, 2023
Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Ronex
from Florida
Verified Purchase:Yes
Purchased 5-6 years ago. Compressor died last month 3/2023. Expensive repair. It’s a shame because we generally like this frig. Other than that. Also, there was no error code displayed and the remote diagnostic system is unusable. No longer the good value that I thought it was.
Quality
3
Features
5
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 16, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Doylebeast
from Seminole, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Both the fridge and freezer compartments are spacious and can and the French door open without invading the kitchen space.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 22, 2023
Thank you for your feedback about the LG 24 cu. ft. French Door Refrigerator, model LFX25973D. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thanks for choosing LG! If you have questions or concerns in the future, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee
Written by a customer while visiting lg.com