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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Mellie P
from Baltimore, MD
Verified Purchase:Yes
My compressor and control board went up around the 5 year mark. My mother’s LG fridge and microwave did the same thing.
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Vinnie in Louisiana
from Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] In only 9 years the compressor is dead. We lost a unit full of food overnight. When we called LG their phone agents informed us the unit was not covered any longer. No one seems to make appliance that last any more
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: rtksdad
from Metuchen NJ
Verified Purchase:Yes
I bought this unit under 5 years ago and had to buy a stand bye unit for when it goes down. Service technician told me we were very lucky to get that much use out of it.
Pros: ease of use
Quality
3
Features
5
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: berryman
from Naples FL
Verified Purchase:Yes
This LG is the second, and fits the same space as the prior but is very spacious inside. Apparently the insulated walls are thinner. The drawers are transparent material vs opaque in the prior model, good improvement. Two ice makers are great - in door, and in freezer!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 15, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: donna5353535353535353
from Tabor City, NC
Verified Purchase:Yes
Compressor had to be replaced and the new compressor isn't working
Pros: Features/Settings
Quality
2
Features
4
Value
4
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 16, 2023
We want to thank you for taking this time to communicate with us about your experience using the to LG24 cu. ft. French Door Refrigerator, model LFX25973ST. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction.We appreciate your patience and understanding in regards to the issues that you’ve encountered. Please know that this is not the experience we are trying to achieve. We would be delighted to investigate this matter on a platform that allows us to have a back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information or you can reach us at our customer service line at (800) 243-0000. We'll be waiting for you. ^Danee
Written by a customer while visiting lg.com
Posted by: Marilyn Boulet
Verified Purchase:Yes
The fridge was fixed a month ago and stopped working again
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 16, 2023
We want to thank you for taking this time to communicate with us about your experience using the to LG24 cu. ft. French Door Refrigerator, model LFX25973ST. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction.We appreciate your patience and understanding in regards to the issues that you’ve encountered. Please know that this is not the experience we are trying to achieve. We would be delighted to investigate this matter on a platform that allows us to have a back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information or you can reach us at our customer service line at (800) 243-0000. We'll be waiting for you. ^Danee
Written by a customer while visiting lg.com
Posted by: MGA92057
from Oceanside, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Coming up on 7 years with my unit and it has performed well. With the exception of the ice maker which has failed and for which I have experienced great difficulty replacing. Ordering replacement parts is made problematic by the need to get it right from a connector perspective. You are almost forced to call in a technician at great expense. I find that unfortunate as it will influence any future decisions where appliance purchases are concerned.
Pros: ease of use, Quality, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from Walland TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've owned for years now and we Love water and dual icemakers!
Pros: ease of use, Quality, battery, Style/Design, Features/Settings, camera, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com