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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: jcviolins
from SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We moved into a new house, the LG fridge was already here and worked well. Suddenly it was not freezing well. I called Tech, they were very helpful, I was able to text pictures and we discovered that the door was not closing since the wheels were missing from the drawer and not closing properly. This was pre-existent from the former user. Ordered wheels, they came the next day, they were easy to install, all healed the fridge. Thank you LG for backing up your product. Looks like our next purchase will be an LG.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Donald 70
from Elma, N.Y.
Verified Purchase:Yes
Had this a few years, could not be happier, especially with the dual ice makers! No problems as of yet, tipical of LG products!!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RGCastro
from San Antonio, Texas
Verified Purchase:Yes
I had to return it. It fit perfectly in place and looked awesome. The problem was the door edges were very wide and chunky vs. our previous full size LG. The doors did not pivot on the hinges like our old one. This one protruded out wider than the fridge which hit the door frame to the outside. Needless to say the door would barely open.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Rita, Social/LG, June 27, 2023
Hi, there! We appreciate you taking the time to share your concern, as we hate to hear that you weren't provided a quality LG French Door Counter Depth Refrigerator. We value your opinion, and it does not go unnoticed. We would like for you to share it on our LG feedback page: https://www.lg.com/us/support/feedback. Thanks. ~Rita
Written by a customer while visiting lg.com
Posted by: kurt5727
from Canton, GA
Verified Purchase:Yes
Compressor failed. Not happy that it will not be replaced. I bought from big box and it must have been a return that I wasn't aware of. I did not buy 11 years ago. I will not buy anymore LG Products until a new compressor is sent to me. I will also will tell all friends and family to avoid LG Products if one is not sent. I lost all my receipts in a fire. Had to buy new fridge in the meantime and kept old one to fix.
Quality
1
Features
1
Value
1
Response from lg.comBy Ian, LG Social Media, July 26, 2023
Hey, Kurt! We know how important the refrigerator is to any home, so if you could please reach out with the link below, it'll be our pleasure to see what we can do to help with yours! https://www.lg.com/us/support/contact
Written by a customer while visiting lg.com
Customer Rating
2
Bad compressor
on July 25, 2023
Posted by: LFX25973D
from Sarasota Fl
I loved the fridge but the compressor failed too soon. Mine was made in November of 2016. It’s July of 2023. That’s not good quality, and I’m going to have to buy a new one. I paid retail, so I’m not pleased.
Pros: Style/Design
Quality
2
Features
5
Value
2
Response from lg.comBy Ian, LG Social Media, July 28, 2023
Hello! We know exactly how important the refrigerator is to any kitchen, and it'll be our pleasure to see what's going on with yours! If you could please reach out with the link below, we'd love to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: Barbdean
from Waterford Michigan
Verified Purchase:Yes
Both my ice makers have malfunctioned right after the warranty
Pros: ease of use
Quality
3
Features
4
Value
4
Response from lg.comBy Tony211, LG Social, August 2, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your refrigerator. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: RogersFridge
from Richmond, Virginia
Verified Purchase:Yes
Bought new in 2015. Linear compressor was noisy but HD said normal for this new type. Now, in 2023, it developed a refrigerant leak (somewhere) and research estimated repair from 1000 to 3000 did not offset purchase of a new one, which is what I did. Purchased the latest, 2034, model ...2606s. Other than that I really liked it.
Pros: ease of use, Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, August 12, 2023
Thank you for sharing your experience with your LG 24 cu. ft. French Door Refrigerator, model LFX25973ST refrigerator. We're glad to hear that you found value in your previous appliance, despite the noise concerns initially.
We apologize for the inconvenience you faced due to the refrigerant leak. While appliances can experience unexpected issues over time, we're pleased that you've decided to upgrade to our latest model. This new model incorporates advancements that we believe will provide you with an even better refrigeration experience.
Your loyalty to LG is greatly appreciated, and we're committed to continually improving our products to meet and exceed your expectations. If you ever have questions or need assistance with your new refrigerator or any other LG product, please don't hesitate to reach out. Our customer service team at 800-243-0000 is here to help, and you can also connect with us privately on social media, @LGUSSupport on Facebook or Twitter.
Thank you for choosing LG once again, and we hope your new refrigerator brings you years of reliable performance and satisfaction. ^Danee
We apologize for the inconvenience you faced due to the refrigerant leak. While appliances can experience unexpected issues over time, we're pleased that you've decided to upgrade to our latest model. This new model incorporates advancements that we believe will provide you with an even better refrigeration experience.
Your loyalty to LG is greatly appreciated, and we're committed to continually improving our products to meet and exceed your expectations. If you ever have questions or need assistance with your new refrigerator or any other LG product, please don't hesitate to reach out. Our customer service team at 800-243-0000 is here to help, and you can also connect with us privately on social media, @LGUSSupport on Facebook or Twitter.
Thank you for choosing LG once again, and we hope your new refrigerator brings you years of reliable performance and satisfaction. ^Danee
Written by a customer while visiting lg.com
Posted by: Socheata
from Saint Paul, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it in 2017 and it’s a good refrigerator for big family
Pros: Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com