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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Gone too soon
on August 15, 2023
Posted by: Sue12879
[This review was collected as part of a promotion.] Bought this refrigerator im 2018. Just 5 years old and it has a refrigerant leak. We are told it's totaled and there is no fixing it. Really bummed!
Quality
2
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, August 16, 2023
Hey there. We appreciate you leaving us a review regarding your 24 cu. ft. French Door Refrigerator. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Vic23
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought the refrigerator about a few weeks ago and so far we are loving it. It keeps everything cool and it’s a well functioning appliance. Aesthetically it goes very well with my kitchen and runs great. I will let my friends and family members know to only purchase LG!
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Len 49
Verified Purchase:Yes
[This review was collected as part of a promotion.] The service technician was on time very informative and knowledgeable about my product and also very helpful about my questions.
Written by a customer while visiting lg.com
Posted by: LG Fridge buyer
Verified Purchase:Yes
Works great, but did not expect compressor to break down after only 5 years. LG support was great at fixing the issue under warranty.
Written by a customer while visiting lg.com
Posted by: GTO64
Verified Purchase:Yes
everything was fine until i was told by several repair people that you cannot get parts for your LG.
That being the case i will never buy another LG product
That being the case i will never buy another LG product
Response from lg.comBy Chris, LG Social, October 13, 2023
Hi! Should you be having difficulty finding a specific part, please reach out to our social media team on Facebook or Twitter at the handle @LGUSSupport with your refrigerator model number and the part you're searching for. It would be a pleasure to assist! ^Chris
Written by a customer while visiting lg.com
Posted by: andynickmom
from Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall the refrigerator works fine. The ice container for the crushed ice could be easier to remove. My problem is the black stainless steel finish is peeling off and I am having difficulty getting that issue resolved.
Quality
2
Features
3
Value
3
Response from lg.comBy LG, November 4, 2025
Hello, Andy. Thank you for sharing your experience with your LG Refrigerator. It's great to hear the refrigerator is performing well overall. Your feedback about the crushed ice container design and the peeling black stainless steel finish is important—especially when durability and ease of use are expected. For reference, you can explore LG refrigerator care and surface maintenance guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-cleaning-and-maintenance-guide-CT10000021-20150777965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this finish peeling and ice container usability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: Jerrylove
Verified Purchase:Yes
We bought this refrigerator 9 years ago. The compressor went out in September. We find out that there was a law suit
about the compressors in this model. However, the lawsuit was settled in 2021, so we are late for that. The cost to fix it is not worth it. Ridiculous.
about the compressors in this model. However, the lawsuit was settled in 2021, so we are late for that. The cost to fix it is not worth it. Ridiculous.
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
Hi there! Thank you for your review. We're sorry to hear about the issue you experienced with your refrigerator. We understand how frustrating it can be when appliances break unexpectedly. If there's anything we can do to assist you, please send us a private message on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000.
Written by a customer while visiting lg.com
Posted by: Carm99
from Alva, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great customer service and excellent communication from the LG team.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com