 |
Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
4
Good fridge!
on August 3, 2024
Posted by: Sherbear2
[This review was collected as part of a promotion.] Love the refrigerator but we are seeing mold and condensation on the seals on the inside of the doors and having issues with the ice freezing all together. Where can I get replacement seals for LFX25973ST /04?
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Peeling color do not buy this color
on August 5, 2024
Posted by: Lg color
[This review was collected as part of a promotion.] Works Good overall but the color is peeling what can I do it's very disappointing
Response from lg.comBy LG, August 6, 2024
Hello there. Thank you for sharing your experience with us. We understand your disappointment with the color peeling on your LG refrigerator model LFX25973D. Your feedback is important, and we’d like to assist you further.
As a troubleshooting step, please check if the peeling is occurring due to any contact with cleaning agents or other substances. Using non-abrasive cleaners can help prevent further damage.
LG Refrigerator - Color of doors looks noticeably different, what should I do?https://www.lg.com/africa/support/product-help/CT20080033-20153477031417
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and assist with addressing this issue. We appreciate your patience as we work to resolve this matter. —Renzo
As a troubleshooting step, please check if the peeling is occurring due to any contact with cleaning agents or other substances. Using non-abrasive cleaners can help prevent further damage.
LG Refrigerator - Color of doors looks noticeably different, what should I do?https://www.lg.com/africa/support/product-help/CT20080033-20153477031417
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and assist with addressing this issue. We appreciate your patience as we work to resolve this matter. —Renzo
Written by a customer while visiting lg.com
Customer Rating
1
Unreliable
on August 7, 2024
Posted by: Woodyg70
from Franklin, TN
I M very disappointed that this refrigerator broke down recently. The refrigerator had over $500.00 we had to cover for faulty parts.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy LG, August 11, 2024
Hi there! Thank you for sharing your experience with us. We understand the issue you have encountered with the LG refrigerator LFX25973D, especially after incurring over $500.00 in costs for faulty parts. Your feedback is important, and we'd like to assist you further. You may access this link: https://www.lg.com/us/support/product/lg-LFX25973D.ASBCNA0. As a troubleshooting step, we recommend checking the refrigerator's user manual for guidance on common issues and maintenance tips, which can help prevent future problems. If you continue to experience difficulties or have further concerns, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Mau
Written by a customer while visiting lg.com
Customer Rating
2
poor finish
on August 21, 2024
Posted by: maadi
from michigan
[This review was collected as part of a promotion.] I am happy with everything but the surface finish. It is peeling
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Response from lg.comBy Chanelle, LG Social, August 22, 2024
Hey there! We really appreciate you taking the time to share your experience with us. We would love to help you maintain that pristine look on your fridge and we would like to look into this further with you. Please private message us on social media @LGUSSupport. We would be happy to help! ^Chanelle
Written by a customer while visiting lg.com
Customer Rating
1
on September 21, 2024
Posted by: KrisE315
[This review was collected as part of a promotion.] The outcome was fine but what we had to go through to get there was not!
Response from lg.comBy true, LG Digital Care Team, September 23, 2024
Hey Kris! Thank you for taking the time to share your experience regarding your LG refrigerator and your thoughts. We value the feedback provided by customers such as yourself, which helps us improve continuously. Your commitment is appreciated; know we're always here to support you. If you have questions or need assistance, contact us on social media @LGUSSupport. We're happy to help! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
5
Fantastic Fridge!
on September 24, 2024
Posted by: welshgirl29
from South Plainfield, NJ
[This review was collected as part of a promotion.] This was an emergency purchase as our existing refridgerator just died. Even though it is the same size, it still feels larger, and I love the double drawer freezer option. So happy with this purchase.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Bad product !!!
on September 26, 2024
Posted by: Mik 55
Never buy LG again !!!!! The compressor went out. 2024
Response from lg.comBy LG Social, October 1, 2024
Hey there Mik! We really appreciate you choosing our French Door Refrigerator for your home. We understand how important it is for your family. All of our fridges come with a 5-year warranty for the sealed system and a 10-year warranty for the compressor. If you need any assistance with your appliance, please send us a private message on social media at @LGUSSupport with your serial number and personal information. We'll make sure to assign a dedicated team member to help you explore your options and get your fridge back up and running in no time. ~ Ivy
Written by a customer while visiting lg.com
Customer Rating
1
Total pain
on October 7, 2024
Posted by: Don Hammer
Junk, compressor went bad and ice maker would also leak water and freeze closed. The coloring of black stainless would peel off. It would drip water on the floor. Total pain to deal with!
Response from lg.comBy true, LG Digital Care Team, October 10, 2024
Hello! We are dedicated to ensuring you enjoy a flawless experience. If you encounter any challenges, we're here to work through them together. For compressor problems, leaks from the ice maker or on the floor, or any peeling on the black stainless finish, please connect with us by sending us a private message on social media at @LGUSSupport with your contact details. We are always here to assist you.^ Diego
Written by a customer while visiting lg.com