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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
5
on October 8, 2024
Posted by: Jojosie
[This review was collected as part of a promotion.] It was a very minor fix but he saw the problem right away and fixed it!
Written by a customer while visiting lg.com
Customer Rating
4
Great features
on October 15, 2024
Posted by: Sandy947
Clean lines, easy to clean. Ice maker works well and provides lots of ice.
Written by a customer while visiting lg.com
Customer Rating
5
Each one is fine, support not the best from Asia.
on October 31, 2024
Posted by: Bobby 2
[This review was collected as part of a promotion.] I bought an LG washer, dryer, dishwasher and a refrigerator they are all fine appliances.
Written by a customer while visiting lg.com
Customer Rating
1
Not worth the money
on November 6, 2024
Posted by: Lgx2597
We had this for less than 7 years and the compressor went out..we also had it repaired for the waterline
Response from lg.comBy Joslyn, LG Social, November 13, 2024
Hey there! Thank you for bringing this to our attention. We want you to be able to have a wonderful experience with your LG refrigerator for many years because it's the perfect partner in your kitchen for breezing through your duties. Has this been resolved? If not, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it with you! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Cheap product
on December 27, 2024
Posted by: Anonymous
Not even 7 years and the compressor went out got quoted 1200 might as well by a new fridge
Response from lg.comBy Josh, LG Digital Care Team, January 15, 2025
Hey there Daniel! We want to help keep the compressor for your LG refrigerator up and running so you can enjoy it for many more years, and we'd be more than happy to review what options are available for you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about your previous conversation with support, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
2
Only lasted a few years
on January 16, 2025
Posted by: Cali K
I have had this fridge for a few years however recently the compressor has gone out twice within 2 months. While the part is covered under warranty, it has been difficult to get the repairs done. I wouldn’t recommend this product.
Response from lg.comBy Ryan, LG Digital Care Team, January 20, 2025
Hey there Cali! We're glad this is still covered under warranty. We want to make the repair process as positive of an experience as possible. We can work alongside you to keep up with your repair. Send us a message or tag us on social media @LGUSSupport. We want to know how we can help every step of the way! ~ Ryan
Written by a customer while visiting lg.com
Customer Rating
3
Works until it doesn’t
on May 27, 2025
Posted by: Washsees everything
from Washington DC
It worked until it didn’t. The ice maker failed to perform within 3 years or so. Replacing the compressor is expensive. Would not recommend a French door refrigerator that has the icemaker/water in the door. It can’t stay cold enough or dry enough to make the ice for the life of the fridge. We are replacing with a LG french door that does not have this feature.
Pros: Style/Design
Quality
3
Features
3
Value
5
Response from lg.comBy Joslyn, LG Digital Care Team, May 28, 2025
Hey there! We appreciate you for sharing this with us. We want you to be able to enjoy a smooth and reliable experience with your LG refrigerator because it should be the perfect partner for providing you with chilled ice at your convenience. If you haven't already, we have this helpful guide that'll provide you with steps depending on what you're experiencing: https://shorturl.at/FuVkV. You can also check this out for additional tips and tricks here: https://shorturl.at/lY09O. If these steps do not work, private message us with your contact information and model number. We'll do everything we can to help you through this! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on September 30, 2025
Posted by: James1720
Compressor blown after 7 years. As well as other potential issues. Repair costs exceeds price to purchase new with warranty.
Do not buy this product.
Do not buy this product.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Digital Care Team, October 1, 2025
Hey James! Thanks for sharing your LG Fridge and service experience with us. We always want to ensure our fridges reliably cool your favorite groceries year over year with performance you can rely on, so your feedback is helpful for our improvement. It sounds like you're currently working with our service team towards a resolution, so we encourage you to continue working with them for the best help. We also want to assure you that our repairs are backed by a 90-day warranty, so you can remain confident in our ability to get your unit running smoothly again. If you need any additional help or info, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We'll gladly help! *Joseph
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (5) ratings-only reviews
Overall Customer Rating
4.2
Would recommend? Yes
(
4 out of
4)
Features
4.7
Quality
5
Value
5