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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
5
So far so good!
on August 6, 2018
Posted by: islandchez
from Flying Hills, PA
[This review was collected as part of a promotion.] We bought this fridge 3 weeks ago. We originally bought a larger LG smart view french door unit with a bunch of bells and whistles. However, when they delivered it, they could not remove one of the doors in order to get it into the house. The instructions for door removal did not match the fridge we bought. (Yes, we did measure ahead of time). So back it went and we opted for this smaller fridge without the smart view door.
Positives
This fridge works pretty well. It is very quiet. Both ice makers work well, we have a lot of ice. Very happy with dual ice makers. Keeps food cold.
Negatives
The glide n serve drawer could be taller. It could use more light. The only light is from above. The filter takes up a lot of room on top shelf. We had to buy an extra door shelf. (cost around 9 dollars). Door alarm should be adjustable. It gives you 30 seconds before it goes off. (Or you can just turn it off).
This fridge works pretty well. It is very quiet. Both ice makers work well, we have a lot of ice. Very happy with dual ice makers. Keeps food cold.
Negatives
The glide n serve drawer could be taller. It could use more light. The only light is from above. The filter takes up a lot of room on top shelf. We had to buy an extra door shelf. (cost around 9 dollars). Door alarm should be adjustable. It gives you 30 seconds before it goes off. (Or you can just turn it off).
All in all, we do recommend this product.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: ARich74
from Gilbert, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had this unit for a month and are very pleased with the layout, the ice and water maker and the freezer.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: risag
from Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very pleased with this frig. Love the duo ice makers. Do wish the door shelves were a bit larger. The surface stays looking clean and polished. I have found LG is dependable and sturdy.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Firehockey
from Oceanside CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We recently purchased this refrigerator from Yingst Appliances in Vista CA. We have only had it for a couple of weeks, no problems yet, knock-on-wood. This replaced a Samsung refrigerator that we only had for five years. After four separate service calls the last couple of years, we parted ways with the Samsung. It’s kind of sad that appliances that are this expensive, only last a few years. Fingers are crossed for a better experience with another cell phone manufacturer producing a major appliance. Will definitely keep everyone posted.
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Nice looking, but the ice maker is useless
on July 2, 2019
Posted by: michellelh
from virginia beach
[This review was collected as part of a promotion.] We bought this two and a half years ago; of course, we no longer have a warranty. When I unclog the perpetually clogged ice maker, it's good for a maximum of two days before it had to be unclogged all over again. I give up! I will never buy another LG. Also, a disclaimer: I can't post this without entering the stupid sweepstakes first.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, July 2, 2019
We are sorry to see you are experiencing ice getting clogged in the dispenser. You can troubleshoot this issue from the following help article: https://www.lg.com/us/support/help-library/ice-doesnt-dispense-refrigerator-CT10000021-1337887751125 If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Worst icemaker ever
on March 8, 2020
Posted by: Greg and Susan
from Nebraska
We've had this refriterator for a couple of years and have had nothing but problems with the icemaker. Two visits from the repair man and still jams every couple of days. The freezes up in the discharge chute and blocks any discharge through the door. It then becomes extemely difficult to remove the ice bin to clear the jam because the frozen chunk stuck in the discharge chute extends up into the bin. Very poor design. I would never recommend this refrigerator to anyone
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, March 9, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Most Expensive Mistake I've Made
on October 20, 2020
Posted by: jessylynn
from Osage Beach, NO
[This review was collected as part of a promotion.] The finish started peeling very quickly around the edges and the water/ice dispenser. We treat our appliances very gently, not using any cleansers or abrasive materials on it. I can barely even wipe the fridge now or the finish continues to disintegrate. I am very disappointed that I bought the refrigerator, dishwasher, oven and microwave and I am watching them fall apart daily.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 21, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
don't buy it
on November 19, 2020
Posted by: jeffrey p
from illinois
Lasted a short time. terrible product. ____________
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 20, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com