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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: LGIsLifeless Garbage
from Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Complete trash. LG does not live up to motto Life’s Good but instead is more Lifeless Garbage.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kred
from Rock Hill
Verified Purchase:Yes
[This review was collected as part of a promotion.] So happy I bought warranty with my fridge as I had a little peeling of paint on bottom of fridge door. I asked about touch up paint, but they replaced the whole door!
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
on June 29, 2021
Posted by: EA Klatt
from Hooper, Utah
Bought this 4 year ago and within the past month, the ice maker broke, then freezer and now the whole fridge is not working.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
3
Written by a customer while visiting lg.com
Posted by: never again ever
from florida
Verified Purchase:Yes
to bad the it wont last very long because it was poorly made! my fridge is 4 years old and has ad 2 service calls because it quit chilling and freezing. I will NEVER buy LG appliances again! they're cheaply made and constantly have issues
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
BLACK STAINLESS STEEL PEELING
on January 24, 2022
Posted by: Lolo308
[This review was collected as part of a promotion.] This fridge is terrible. I have had it for less than a month and the “black stainless steel” plastic is peeling from multiple areas on the fridge. Do not buy!! They advertise it as black stainless steel but its really just a sticker they put over stainless steel. So much money down the drain
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Daphane , LGE Social Media, January 27, 2022
Thank you for taking the time to review our product. We hate hearing you are having an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: KimberlyTC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased the whole suite in 2019. Recently, fridge started peeling and the compressor went out...going on 2 weeks without a fridge now with no end in sight.
No, I would not recommend this to a friend.
Response from lg.comBy Daphane , LGE Social Media, January 27, 2022
We hate to hear you are experiencing an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Black Stainless Steel coating peels off
on March 24, 2022
Posted by: DebArm
Within 3 years of purchasing the frig, stove, microwave and dishwasher, the finish on all of them is peeling off. I have only used warm water and soft cloth to clean, but it still chips off. Looks horrible and is not covered under warranty.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, March 25, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: No1234No5678
from Wisconsin
Verified Purchase:Yes
This product stopped working after only four years. Extremely dissatisfied with the product. Something costing this much money definitely needs to work longer than four years.
Quality
1
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, July 13, 2022
We would be happy to review all of the available repair options with you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com