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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Stacie1989
from TEXAS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge and it has been nothing but a nightmare. Thank goodness LG has spectacular customer service, or else I'd never buy another LG product again. This fridge has broken down multiple times since purchased, whenever it was out of warranty LG still stood beside me and helped after seeing how many repairs were done prior to warranty expiration.
Pros: ease of use, Features/Settings
Quality
1
Features
5
Value
2
Response from lg.comBy Sandy, Social Media, July 18, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Bulty37
from TYNDALL, SD
Verified Purchase:Yes
Really liked the unit but one day water was leaking on the floor and found out the compressor is probably bad. Talked to support and was told I would be contacted in 24-48 hours to get a repair tech out. That didn't happen and been without this fridge for 2 weeks. Would recommend this product but not if these failures are common.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, September 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy
Written by a customer while visiting lg.com
Posted by: SCBob
from Inman, SC
Verified Purchase:Yes
Have had this for 4 years now and am very pleased with how well it does the refrigerator and freezer functions. Maintains the temps, quiet operation, flexible shelving and the best ice makers/dispenser I've ever owned. Only complaint is the the black stainless finish peeled after about 4 years (happened to matching microwave and stove too). LG did step up and installed two new doors at no cost and outside the warranty -- here's hoping the finish on these last longer.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LGMN
from Minneapolis MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this in November of 2017 and 5 1/2 years later the compressor went out. Funny right as the warranty expired. Its true they are not built they they use to be.
Quality
1
Features
5
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: kcham53
from florida
Verified Purchase:Yes
the black stainless finish is coming off,its been repaired 2 times..
I would not purchase another
I would not purchase another
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 16, 2023
We want to thank you for taking the time to communicate with us about your experience with LG 24 cu. ft. French Door Refrigerator, model LFX25973D. We're sorry to learn that you had such a negative experience. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Danee
Written by a customer while visiting lg.com
Posted by: Amanda1234
Verified Purchase:Yes
Second LG fridge to go bad in less than 5 years. JUNK!!
Quality
1
Features
1
Value
1
Response from lg.comBy Jai., LG Social., June 5, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: LG horrible frig
from Malinta ohio
Verified Purchase:Yes
Terrible refrigerator!! The compressor unit has left a lot of dedicated customers down! So sad just over 6 years old! Was told the compressor overheated and melted all the coating off. Wow! What kind of chemicals did I breath there. Given the choice of replacing 4 different parts plus I have to pay labor. No thanks! Sitting in my kitchen as I decide what to do. Two doors needed replaced due to finish problems. Would have give a zero on this but wasn’t possible! Very disappointed!! Do not buy this frig: Compressor issues!!
Quality
1
Features
2
Value
1
Response from lg.comBy ALLIZA JAYNE PITALLAR, LG SOCIAL MEDIA, July 18, 2023
Thank you for bringing this to our attention. We're sorry to hear about the trouble you've had with your refrigerator. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we'll reach out to discuss the options available to you. Your satisfaction is important to us, and we want to make things right. ^Jayne
Written by a customer while visiting lg.com
Posted by: Drjpthomas
from Canfield
Verified Purchase:Yes
[This review was collected as part of a promotion.] Repair man out four times and it worked a few days each time. Finally gave up and bought a g.e.
Quality
1
Features
5
Value
1
Response from lg.comBy Winie Claire Borja, LG Social Media, July 27, 2023
Hello, there. We read your feedback about LG 24 cu. ft. French Door Refrigerator, model # LFX25973ST. Please know that we try hard to make our customers' experiences satisfying, and we really regret not being able to meet your satisfaction this time. We will surely pass your feedback to the rest of our team. If you need further assistance, please send us a private message on Facebook or Twitter, and we would be pleased to help you. ^Winie
Written by a customer while visiting lg.com