 |
Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
LOved it but didn't last long.
on June 10, 2019
Posted by: Sallyhighlander
from Fayetteville OH
Out of warrenty 5 months it was iced in the back between the refrig and freezer LG told the repair man to unplug for 4 days!!! Was dissapointed hope they will replace it.
No, I would not recommend this to a friend.
Quality
1
Features
5
Response from lg.comBy Chris, Customer Service, June 10, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Beware!
on November 4, 2019
Posted by: Lei K
from Honolulu, Hawaii
[This review was collected as part of a promotion.] I only had this refrigerator for 3.5 years and the compressor gave out. Luckily I bought the warranty and the store gave me back a warranty gift card for the full amount I bought it for.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, November 6, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We hope you continue to allow us to provide for your home appliance needs. If you need assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
The worst appliances i regret buying this brand
on January 16, 2020
Posted by: Juanmc14
I bought a fridge like a year and a few months this is a stainless steel I thought it was going to last a few years looking good because they’re ain’t cheap but I was surprised the it didn’t last the long as I thought the clear coat start peeling off I call customer service because it have a sticker on front of it the said 10 years warranty but the don’t cover for the quality of the finishing they used I never going to buy nothing from this brand again or recommend any one to buy from them the worst ever
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, January 17, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Problems galore
on June 13, 2020
Posted by: Pam18418
from Tulsa, Oklahoma
This is my third year of owning an LG French door refrigerator. I love the look but it comes with a number of problems! My first year both icemakers went out so it was under warranty and they replaced them...then within six months they both went out again! it’s been freezing items on the shelves and in the Vegetable bins. I had the refrigerator set on 37 degrees which is recommended and I’ve turned it up to 39 and it’s still freezing my food! I’ve been dealing with this problem for the last nine months so I guess every two years or less you need to buy a new refrigerator if you buy an LG!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 28, 2020
Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Written by a customer while visiting lg.com
Posted by: GTim
from Millsboro, Delaware
Verified Purchase:Yes
I purchased the unit 3 years ago and the compressor failed. Had the unit repaired and it lasted 3 months. Had the unit repaired again and it lasted one day. LG needs to replace my entire refrigerator with bottom freezer.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
COMPRESSOR died after 5 years
on July 26, 2022
Posted by: SouthBay Mom of 3
from El Segundo CA
Do not buy! Poorly made. Our refrigerator died after only 5 years of owning it. Compressor died!!!
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, July 26, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: TexasTim
from Nashville, TN
Verified Purchase:Yes
I have had my refrigerator for 7 years and it ran perfect and I really liked the design of the ice/water system. That all end a few weeks ago right before Thanksgiving and a house full of people. Both ice makers quit making ice at about the the same time, and during troubleshooting I discovered that the freezer was not keeping things frozen. I did all the steps to get everything running to no avail and ended up buying a new refrigerator, which was not on my forecast to spend all that money. In the end I went with another brand and did not even look at LG. I also had to throw half the stuff in the freezer away.
Pros: Style/Design, Features/Settings
Quality
2
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 13, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4
My First Major Appliance
on April 30, 2012
Posted by: Helyn4
from Carpentersville, IL
I bought this French Door refrigerator a couple of years ago when I moved into my first home. I immediately fell in love with the features: stainless steel, french doors, bottom freezer, moveable shelves, Ice Maker, Water Filreation, et. I also enjoyed that it was Energy Efficient, probably the best feature overall... anything that will save me money! Thank you LG!
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com