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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
Looks great. Ice maker and water line horrible!
on June 12, 2021
Posted by: Anonymous
from Grand Rapids, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our icemaker still does not work we changed our water filter and now water doesn’t come out I have hired three appliance repair man and no one can fix it I have also had severe water damage that required us to replace our vinyl plank floors due to the waterlines and icemaker backing up and flooding underneath the refrigerator as of today the icemaker and water still will not come out of the door of the unit
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: bluenorsky
from Payson, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased all LG products when we built our home. The refrigerator has worked great! Only two negative things regarding the frig--because it is recessed into the wall it is impossible to clean the coils in the back. Also, when the lower ice maker was broken the part was very, very expensive to buy. Other than that, the noise level is very quiet and except for a couple of noises as the upper ice maker functions it has been a great frig!
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Fran77
from St. LOUIS, mo
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my refrigerator over others because of the use of space and the ice and water. Now 4 years later it went out and I lost everything inside. Then I heard they are known to have bad compressors. It took 2 weeks to get it fixed. They didn't have to even come out and look. I purchased a refrigerator for the garage to get by. Hopefully everything goes well now, so glad to have my refrigerator back. Everything covered by warranty. Got a $150.00 to cover food loss. Paid a contractor to diagnose problem and cost of other refrigerator together $500.00
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, June 25, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Narine
from Mission hills CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best service and product. I enjoy the quality of the product and love to use it.
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Will 87
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Iyes a very good product i bought 2 years ago i am satisfied
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
1
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jean 77
from Tinley Park, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] refrigerator stop getting cold. refrigerant leak inside of the cabin, gasket seal on freezer loose causing ice to form inside the freezer causing water to leak damaging my floor around and beneath the refrigerator.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Water leaking from the bottom 2nd time this has ha
on July 11, 2021
Posted by: Anonymous
from Hamilton ohio
[This review was collected as part of a promotion.] I have a good luck with it except it leaks water underneath this is the 2nd time this has happened it looked like a swimming pool in my kitchen
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, July 13, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: ELKL
from San Antonio TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased it in 2014 for our new house. From the beginning I had trouble with the ice maker. A wonderful LG technician came by and explained the problem and said the new ones had a solution. I’ve suffered with this
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com