 |
Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Wendymar007
from Spring texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the entire product line of the black stainless appliances. The refrigerator started having finish issues way past my warranty, but with little or no hassle the doors were replaced today. Wonderful
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
on September 20, 2021
Posted by: MG78
from Okla.
Its is a nice looking and spacious refrigerator. But the cooling mechanisms are not good. Which I have found is the biggest complaint with linear. It quit cooling all together after a few short years. No one in our city works with LG warranties. Very frustrating.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Charlotte, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] After a few years the compressor and condenser went out. 6 months after the compressor was replaced the fridge stopped cooling again. Another compressor and control panel and still not working.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: UnhappyTom22
from Indianapolis
Verified Purchase:Yes
[This review was collected as part of a promotion.] Less than 2 years old and the unit continues to give us problems. The first time the compressor went out and had to be replaced. Needless to say we lost everything in both the refrigerator and freezer. Now once again the freezer is not working and again we lost a lot of food. In addition when the freezer stopped, the ice maker stopped making ice. Service call(warranty coverage) is still 2 weeks away.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RVR1
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the look and the features of this fridge, it's been a good fridge up to this point. However, after only a little over two years the compressor went out. I had to throw everything in the freezer away because it had completely thawed out. I was definitely disappointed, but fortunately LG did cover the repair even beyond the manufacturers warranty. Good customer service is very important to me when making any purchase of substantial value, so I give them credit for that.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Refer Madness
from Arcadia, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My refrigerator/freezer was not getting cold enough. After 3 long telephone calls to LG a crew came out to fix it. They had to replace the the compressor. It took about an hour. There was no charge even though it is 3-1/2 years old. Now it is working fine, a month later.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: honestreviewer4012
from Suffolk VA
Verified Purchase:Yes
I love the dual ice makers. I do not love that the condenser leaked into the compressor requiring both to be replaced after only 3 years of use.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TLK62
from Hamilton, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had my LG LFX25973D refrigerator for several years now. I like the top double doors and the large bin inside. The freezer is much more convenient on the bottom. Mostly I like the double ice makers, however I have had some issues with both ice makers. Recently I had to have the compressor replaced because the freezer was not freezing properly. LG came right out to fix the problem, and everything was covered under the 10 year warranty.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com