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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.3
Rating breakdown 861 reviews
5 Stars
556
4 Stars
145
3 Stars
52
2 Stars
40
1 Star
68
88%of customers recommend this product.
(
646 out of
738)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Babs Babs
from Yukon, Oklahoma
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this eight years ago and I am still enjoying it.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Pinedo 313
from Carson California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product for the price and quality and my wife enjoy that easy to Use
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Terry Johm
from Texas
Verified Purchase:Yes
Purchased four years ago. The finish is some sort of cheap "wrap" (vinyl, perhaps) which scratched and began peeling off two weeks after delivery. Now, the compressor went out after four years. The compressor was under warranty but the labor was not. The repair was not impressed.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pops53
from Salina, Kansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] When we did our kitchen remodel, we needed all new kitchen appliances. We took our time and consideration of the appliances features along with reviews on each. Our decision came down to LG and it was the right decision. We love all the features of our LG French Door Refrigerator, especially the filter water and ice dispenser. Having the freezer compartment at the bottom is the only way to go. This positions all the refrigerated items at eye level and easy to reach.
Our satisfaction goes beyond just the style and convenience of our LG selection. What’s most important is the quality and level of customer service after the purchase. We can say LG Customer Service is “Customer First” !
We experienced the best communication and follow up from our LG Customer Service and it Technician as it left us with the confidence we made the correct decision on the LG Kitchen Appliances. Thank you LG !
Our satisfaction goes beyond just the style and convenience of our LG selection. What’s most important is the quality and level of customer service after the purchase. We can say LG Customer Service is “Customer First” !
We experienced the best communication and follow up from our LG Customer Service and it Technician as it left us with the confidence we made the correct decision on the LG Kitchen Appliances. Thank you LG !
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Don’t purchase!
on January 7, 2022
Posted by: Kreh
from Lake of the Ozarks
We selected this because it fit our space and, as a nice incentive, two ice makers. Wow, what a disappointment. The main ice maker is awful. The ice freezes in shoot to expel the ice , builds up and clogs the unit. So much for the convenience of having ice dispense out of the door into a glass. Stay away and do your research, or get stuck with a lemon like we did
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: FCouperus
from Sarasota, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG Frig repair 2 weeks earlier to replace the dead frig compressor and update the software defect (which caused the compressor deterioration) had started to leak freon at compression fittings which were required to be used by the tech as part of LG Field Support Standard Operating Practices.
The same Tech was allowed to replace the compressor a second time and sweat (weld) the High side and suction line fittings in place of using compression fittings again.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Peels and ice gets stuck
on January 12, 2022
Posted by: Stepha47
[This review was collected as part of a promotion.] This fridge was in our house when we moved in, and since that time the black stainless “wrap” has chipped like crazy. The ice also constantly gets stuck in the main dispenser. Would never purchase again.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, January 18, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: cbw19
from San Antonio, TX
Verified Purchase:Yes
This refrigerator is 7 years old and has been good value. This month we required repair of the in-door icemaker, the freezer fan motor, and the compressor and control board. LG provided the compressor and control board parts quickly without charge, and the other parts and total installation was less than 1/3 of the cost of replacing it. Therefore, we've been satisfied.
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com