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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Do not buy - Faulty engineering and quality
on July 21, 2019
Posted by: Extremely Disappointed
from 44223
i have sadly had constant ice maker issues - freezing up and not working. the motor that turns the auger to dispense ice also failed long ago. had this < 2 years. i should have kept my 18 y.o. kenmore
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 22, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140093210.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11258
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11258
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t waste your money
on July 22, 2019
Posted by: Frustratedsmsng
had a service guy come out and replace the sensor. it worked for a few months. now you have to defrost the fridge every few months because it build up ice and stops working properly
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140113574.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11813
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11813
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on July 23, 2019
Posted by: Tim R
i have had the refrigerator for a year and a half and the freezer has already stopped working(warranty ends at 1 year). also the ice maker works when it wants to and crushes the ice most of the time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140111336.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11747
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11747
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but problems
on August 16, 2019
Posted by: Anonymous
the ice maker is constantly frozen, our back panel in the fridge is a solid block and ice, there is a 1inch sheet of glass under the crisper drawer - all of these issues are known defects.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140256242.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14706
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14706
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker doesnt work
on September 2, 2019
Posted by: Brian p
worst appliances ever. ice maker doesnt work. dishwasher already needed a pump and microwave trips the circuit breaker. the appliances are less than 2 years old. dont buy.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, September 4, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140355966.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16825
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16825
Written by a customer while visiting Samsung US
Customer Rating
5
No fingerprints fridge
on October 11, 2019
Posted by: Binx
from NJ
[This review was collected as part of a promotion.] sllek looking, no fingerprints, excellent refridgeration, roomy freezer
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 2, 2020
Excellent News! Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT buy Samsung refrigerator
on October 28, 2019
Posted by: Jason
from UT
samsung has massive quality issues with their refrigerators icing up. it is usually related to the ice maker. samsung will not do anything to fix this or admit it is a bad design.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 29, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140643790.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 24519
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 24519
Written by a customer while visiting Samsung US
Customer Rating
4
Love the fridge.
on November 7, 2019
Posted by: MrsR1
[This review was collected as part of a promotion.] really the only complaint i have with this fridge is the space but have learned to adjust.... literally. once i adjusted the shelves to accommodate my needs, i no longer have issues.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, November 8, 2019
We appreciate the feedback you provided about your fridge. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US