 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Bad freezer
on November 7, 2019
Posted by: Kranous
[This review was collected as part of a promotion.] the freezer constantly freezes up. at least 2 times a month. we’ve called and emailed and samsung doesnt seems to care at all.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 8, 2019
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you presently experiencing issues with your freezer, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140693535.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 25895
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 25895
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy refrigerator
on November 10, 2019
Posted by: Wwilliams
from Evansville
worst refrigerator i have ever had! save your money stay clear samsung
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 11, 2019
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on November 10, 2019
Posted by: Anonymous
from Carlsbad, NM
straight up terrible product. ice maker has never worked, no solutions. what a waste.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140703554.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 25935
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 25935
Written by a customer while visiting Samsung US
Customer Rating
3
Pretty not sturdy
on November 17, 2019
Posted by: Char
[This review was collected as part of a promotion.] 3 neighbors had this fridge, experiences are consistent. don’t buy if you like ice, condiment shelves, or bottom pull out drawer. replacements not economical.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, November 18, 2019
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
samsung RF263BEAESG/AA suck
on December 1, 2019
Posted by: samsung sucks
we have had someone out every year on ice maker.
every year they have new parts that are better and fix the problem and never have complaints. until it doesnt work.
every year they have new parts that are better and fix the problem and never have complaints. until it doesnt work.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 3, 2019
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Stick to TVs - This Fridge is TERRIBLE!!
on December 6, 2019
Posted by: Disatisfiedbuyer
[This review was collected as part of a promotion.] terrible product. the functionality conveniently falls apart the day the warranty expires.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 11, 2019
I see that we have you were currently set up for service and it is completed. Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Won’t buy Samsung appliances again
on December 19, 2019
Posted by: Steph W
bought this refrigerator in 2017 and the ice maker broker in a little over a year. the warranty expired. i called the helpline and they would only help if i bought another warranty.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140944362.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker headaches
on January 2, 2020
Posted by: Anthony56
from Mansfield, TX
i’ve had my fridge for two years. during that time, the ice maker has died twice. with the amount of money i spent on repairs i could have purchased a much cheaper fridge with a better ice maker.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 3, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US