 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Old reliable and looks great
on January 5, 2020
Posted by: Mike
[This review was collected as part of a promotion.] got this fridge as part of an entire kitchen remodel. my parents have the same model from 2012 when they redid their kitchen so it has been proven over time to be a solid, good looking fridge.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 6, 2020
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
2nd purchase
on January 31, 2020
Posted by: Cherbarn
[This review was collected as part of a promotion.] we had this very same fridge, in the home we sold, for 8 years. the only thing we did not like was the icemaker. we will see how the new one holds up.
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality product
on February 6, 2020
Posted by: regretfulbuyer
ice maker freezes up every 3 wks, have to defrost in order to make ice again. freezer periodically stops working. started 1 month after 1 year warranty ended. terrible product. dont buy!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141255801.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Worst purchase in my life
on June 1, 2020
Posted by: Steve
from Dallas
[This review was collected as part of a promotion.] not only does it freeze up completely, making no ice and loud noises constantly, it and wasted hundreds of dollars of food from the freezer 3 times and flooded my kitchen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! Here are two links that will help resolve your Samsung refrigerator concerns https://bit.ly/3crCVBf https://bit.ly/3mORhAe ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on June 28, 2020
Posted by: Ciolli
from Indiana
the refrigerator lasted less than 5 years. within a year it was so loud while running we couldn’t sleep. after numerous seevice calls and countless hours of breaking ice chucks out of the unit i threw in the towel. this product was junk from day one. various service men commented on how the loved samsung refigeraors because they keep them busy! if less than one star was an option i would have chosen that.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again, thank you for being an important part of the Samsung family. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Do not buy
on June 29, 2020
Posted by: DAWN GENNA
from osseo, Wi
i love my fridge except for that fact that ice builds up behind the panel that is inside of the fridge. when this happens, it causes water to drip down under the slide out drawer. yoy have to remove everything from your fridge and manually defrost it and replace the food. i have called smasung numerous times and they say they can't do anything for me and they confirm this is a known issue with many customers. yet they don't recall it amd they do not offer to fix it. i've had someone come fix it and the resolution is only temporary. everything i own is a samsung, i love samsung. but do not buy their fridges.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Here's a troubleshooting link that'll help resolve your Samsung refrigerator concerns https://bit.ly/2R8qfW5 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker is horrible
on July 1, 2020
Posted by: Mike
from WI
the refrigerator has been fine but the ice maker is horrible. it seems to melt a bit of the ice and then freeze again under the bin. the whole unit then becomes frozen solid and stops working. we have had it repaired sever times and spent over $400 trying to get it fixed and it's broken again. stay away from this particular model.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Thank you for bringing this to our attention. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Zero Star Rating. Worst Buy EVER!
on July 4, 2020
Posted by: Anonymous
we've had this 2 years. i was hoping to have it for many years and i can't wait to get rid of it!!! where do i begin? first the ice maker is the terrible. besides the fact that the ice comes out super slow, it freezes up every other day and doesn't produce ice. second, the water that comes out of the dispenser? is hard water and there's build up on the tray - ooh! and the paint is coming off of it. third? good luck cleaning the gook that gets caught on the glass shelves. fourth, better luck cleaning that open piece in the vegetable trays. fifth, every little mark shows on the exterior. sixth, the humidity control wording is already rubbing off and the interior is cracked! all within a couple of years. great buy - not!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US