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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Horrible ice dispenser
on August 7, 2020
Posted by: undefined undefined
the ice maker has been serviced or repaired 4-5 times in the 3 years we have owned it. it used to freeze up and no ice. then there was a recall and the part finally fix it. now it leaks inside the fridge and each time you get ice. so furious with it!
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 10, 2020
We understand your frustration and appreciate, you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat
https://bit.ly/2PCjScS
https://bit.ly/2PCjScS
Written by a customer while visiting Samsung US
Customer Rating
1
Regrets with Purchase (Multiple Issues)
on August 10, 2020
Posted by: KevinK
from Los Angeles, CA
[This review was collected as part of a promotion.] i've had this refrigerator for 4.5 years now...here are some of the issues i have:
1 - the refrigerator stainless steel is very soft, when it was delivered, there was already a slight dent on bottom of the door that i completely missed.
2 - the ice machine is really pathetic. barely makes ice consistently.
3 - the refrigerator temperature is so inconsistent. when it is fully stock, it fails to provide even temperatures. we've had to empty out the unit many times to try to rebalance / adjust temps properly.
finally this item looks great but performs poorly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, August 11, 2020
We value your opinion and appreciate you sharing your experience with your refrigerator. Try taking a look at the link below for detailed steps on how to resolve this problem. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Written by a customer while visiting Samsung US
Customer Rating
3
A no go
on August 12, 2020
Posted by: Stuart
from Atlanta. GA
had issues with ice maker since first month. tech fixed and said it was something blocking a line. problems continued. ice maker froze up so many times i eventually just turned it off. several years later the refrigerator was put into demo mode which allowed the ice maker to defrost just enough to start working. i realized it was freezing again, and it was unknowingly draining out the bottom of the fridge and caused our wood floors to warp.
other than that this refrigerator has served fairly well. the cubic space is ample. the shelves, and doors work well. seals on the freezer split.
other than that this refrigerator has served fairly well. the cubic space is ample. the shelves, and doors work well. seals on the freezer split.
Features
3
Performance
4
Design
4
Value
5
Response from Samsung USBy Pat, Samsung Care, September 15, 2020
That sounds tough to deal with. Thank you for taking the time to share this with us. Try these troubleshooting tips in the link below. They would help resolve your concern. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
3
Ice make and water dispenser issues
on August 19, 2020
Posted by: Fred
from California
less than 3 years after purchase ice was forming inside the dairy products and vegetable drawers. contacted customer services and they were great extended my warranty to cover all parts and labor. i would not but that model number again but would definitely buy samsung again excellent customer services. i will update my review once the repairs have been completed.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, August 20, 2020
I'm happy to hear we were able to address your concern. Hopefully, this will be taken care of in a timely manner. If you have any questions, please feel free to contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
2
Awful Ice Maker
on August 21, 2020
Posted by: Bgrant570
from Gig Harbor, WA
having the same issue everyone else seems to be having: ice maker continually freezes up, frosts over, and must be manually defrosted. i have to remove the ice tray and chip away at the clogged up ice maker with an ice pick every week or so. super annoying. would not buy again.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Ty, Samsung Cares, September 29, 2020
Hello, here is a link to a troubleshooting guide that will help resolve your ice maker concerns https://bit.ly/34arvhp ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Issues with Ice maker.
on September 24, 2020
Posted by: Stephen
from Gardnerville
samsung refrigerator ice tray and maker issues freezes up and tray cracks.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 25, 2020
I understand your concern and we would be more than happy to assist you. Take a look at the link below for steps regarding your dilemma. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
2
No suprise, major ice maker issues
on September 24, 2020
Posted by: Jesse
from Huntington Beach, CA
like many others i too have had a terrible experience with the ice maker. weve had the fridge for just about 5 years now but havent had functioning ice for more 3 years. it freezes to a solid cube of ice and becomes useless. the entire top drawer of freezer is now deficated to ice trays as weve given up on the fridge at this point.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, September 25, 2020
I can understand your frustration and we thank you for taking the time to share this with us. We would like to do all that we can to get your ice maker back working. I feel like this guide below will help us do just that. Try taking a look at the link for assistance. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
3
RF263BEAESR/AA
on October 5, 2020
Posted by: kerry
from Newbury Park, CA
ice maker is just wrong. this is a 5 year old fridge. ice maker has caused rust via condensation in the back panel of the unit and of course is unusable..pretty hard to swallow after less than 5 years
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
4
Response from Samsung USBy Pat, Samsung Care, October 7, 2020
Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. You may need a technician to take a look at the unit for you. If you would like to contact a service center, you can do so by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US