Samsung US Customer Reviews Collected from Samsung US
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7 out of 5
3.7
Open Ratings Snapshot
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product. 
(
582 out of 845
)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1 out of 5
1
Beware - Ice Maker in Fridge Can’t be Fixed.
on January 5, 2023
Posted by: John
Owned for nine years. Fridge compartment Ice maker problems from month one. Watched every repair video, purchased and made every improvement possible without replacing the actual ice maker or auger unit. It freezes up once a month requiring a forced defrost and a good streaming. Of course it cracks the ice bucket when it freezes up, so that has gorilla glue on it to repair it. What a mess. What a horrible mess.
Response from Samsung USBy Carrie GalvanSEA CareJanuary 5, 2023
Good day, John.

Allow us to help you with the frost on your refrigerator.

When moisture freezes, it becomes frost. So let's take a look at where the frost is and what we can do to prevent it from happening in the future.

Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment

Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/

If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Have a wonderful day!

—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Beware the Fridge Compartment ice maker!
on January 5, 2023
Posted by: John B
from Cincinnati
Purchased nine years ago. Refrigerator compartment ice maker problems from month one. Watched every video, made every simple repair (y clips, new brackets, caulk, tape, leveling, tube length). Water pressure and flow vol ok. It just freezes up monthly, requiring forced defrost and steaming. It simply is beyond hope.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Carrie GalvanSEA CareJanuary 9, 2023
Good to read your review, John B.

There are a few factors that can cause an ice maker to not work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.

Here are the links/videos:

Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice

Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc

What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc

Understanding ice clumps and other Samsung refrigerator ice maker issues: https://www.youtube.com/watch?v=WHPiuBBUC2E

How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4

Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/

Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/

Items freezing in the fridge compartment: https://www.samsung.com/us/support/troubleshooting/TSG01001030/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Have a great day.

Melardo
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
DO NOT BUY THESE APPLIANCES!!! They are the worst
on January 8, 2023
Posted by: Disappointed in Samsung
from 12866
I bought all four frig, stove, dishwasher and microwave, all but the microwave have been huge disappointments!!! I have had them maybe 2 years and the dishwasher has stop working once, just went dead. The clock on the stove looks like it glitches with a constant flickering behind the clock, the name plate is coming off which is just so unattractive, plus the coating “black stainless “ is peeling under the oven door handle! Now the refrigerator although the ice maker which everyone else seems to have had trouble with has always worked well the shelf that wraps around the ice maker inside on the door has broken, the bottom has split, and let’s talk about how it’s a 4 day project the clean under the glass 🙄 why should anyone have to disassemble a refrigerator to that degree to clean under that little lip where the glass sits? These appliances are completely garbage!!! For the money I have spent I feel completely sick!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Carrie GalvanSEA CareJanuary 11, 2023
Hello there.

We all need fine working appliances to make our daily life easier. Let's go ahead and get the information you need.

When your dishwasher doesn't turn on, it could be nothing to fret about. It could be a tripped circuit breaker or a switch that needs to be flipped. Please check this link for details.

Samsung dishwasher does not turn on
https://www.samsung.com/us/support/troubleshooting/TSG01001914/

The display on your oven is intended to light up only the functions you need at any particular moment. If there seems to be an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again. Please check this link for details.

Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/

For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.

Please watch these videos for some tips and guides.

How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY

How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ

Sometimes messes in the fridge require deeper cleaning, and to get the job done, and you have to remove the refrigerator bins, shelves, and drawers. Please check this link for details.

Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Have a great day.

^Camille
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Fridge constantly Freezes (water/ice buildup)
on March 27, 2023
Posted by: Randy Ly
from Lakewood, California
There weren't any issues until we noticed that our food in the fridge started to become frozen. After a while, we noticed a puddle on the bottom underneath the CoolSelect Pantry. If you don't clean up the water puddle, it will eventually become a chunk of ice like an ice skating rink. The fridge compartment eventually became as cold as the freezer. I called a service technician at least 4x already and they couldn't do anything to fix it, claiming "Samsung has had this issue with this fridge since it first came out for production and it's not under our warranty to fix known conditions". Meaning, you will never get it fixed or if you do, the problem will come again after a few years. It was temporarily fixed when I noticed that my drain tubes (behind and underneath the fridge) was clogged, not allowing the frozen coils to properly drain and when I manually reinstalled a new temperature probe but the problem came back after one year. Overall, bad design. Heating coils do not heat enough or properly drain, draining tubes can get clogged easily, improper air ventilation, and/or bad temperature sensors can lead to the fridge compartment freezing all your food. I DO NOT RECOMMEND TO BUY.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Carrie GalvanSEA CareMarch 29, 2023
We appreciate you posting a review, Randy Ly.

We understand that you don't want your freezer to be so cold that all your food freezes into solid blocks of ice. Typically, this is caused by a constantly running ice maker, or the temperature settings for the freezer compartment need to be adjusted.

I have shared a Samsung link below about Samsung freezer is too cold.
https://www.samsung.com/us/support/troubleshooting/TSG01109866/

Also, make sure that you are using the right temperature settings on your fridge. You can check it on the link below.
https://www.samsung.com/us/support/answer/ANS00080450/

You can check the service options that we offer on the link below.
https://www.samsung.com/us/support/service/

If you have inquiries and need further assistance in the future, feel free to reach us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible. Do Not Waste Your Money.
on April 21, 2023
Posted by: DameIt
from Raleigh, NC
We bought all new Samsung appliances when we moved into our home in 2017 including this model fridge. It was great for awhile. Then the trouble started. The fan in the back kept freezing over and having to be replaced. Multiple times. The first time or two we hired someone to do it. Then my husband did it at least 2 more times. Each time it required defrosting with a heat gun and / or hair dryer after completely emptying the fridge and pulling the back panel. Also, the ice make also kept freezing over. We finally stopped trying to fix the ice maker and started buying ice. Also, it does not keep a constant temperature throughout the fridge Items in the back near the fan get so cold they freeze. More recently it start leaking water all over our kitchen floor. In short, this expensive, major appliance was way more hassle and headache. We have a GE Profile being delivered today because we just want to be rid of this thing.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy ChrystelSEA CareApril 26, 2023
Greetings,

Being able to get the fridge working at optimal performance is a must, DameIt. Using the correct temperature settings will keep the unit running efficiently.

To keep your fridge performing at its best, you’ll want to ensure you keep up with preventative maintenance. To prevent ice buildup, dispense at least a small amount regularly.

To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.

Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/

My Samsung refrigerator is too cold:
https://www.youtube.com/watch?v=40o6rKjU9UM

Samsung freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/

Samsung refrigerator maintenance tips:
https://www.youtube.com/watch?v=c2AWSLEBjDM

Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice

How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4

Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc

Understanding ice clumps and other Samsung refrigerator ice maker issues:
https://www.youtube.com/watch?v=WHPiuBBUC2E

Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas

How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo

How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.youtube.com/watch?v=56WIrCOKoiI

Should you require further assistance, please feel free to get back to us the soonest via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145709341, to help our team pull up your information.

Have a great day!

^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Do not buy this product
on April 24, 2023
Posted by: dafsmom73
from Milwaukee, WI
This product is trash. The ice maker has been a problem since the beginning as well as ice build-up in the back panel. We replaced those parts at the end of Dec. 2022, and are now having the same issues with being able to hear the fan hitting ice. We will be purchasing a new non-Samsung fridge to replace this 8 yr old nightmare.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Carrie GalvanSEA CareApril 24, 2023
Hi there,

It's truly remarkable when the unit is in excellent condition.

A few factors can cause an ice maker not to work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.

You may refer to these links and videos:

Ice maker is not working - Ice maker is frozen over: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice

Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/

Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc

How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4

Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/

Should you need assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Have a great day.

Melardo
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor quality and terrible ice maker
on May 20, 2023
Posted by: markoholl
from Alabama
Bought this refrigerator in 2017. The ice maker stopped working within a year and was repaired. It stopped working again after the warranty and we did without ice for a couple of years. I set up a repair call to have it repaired again. The man came out and when I asked if the ice maker replacement was exactly the same or if they had made improvements, he stopped working on it and started packing up his equipment saying that he wasn't going to replace it. So now we have been without ice another 2 years and have had to turn off the water to the fridge because it has developed a leak inside and the back is rusting. For what I paid for, it's shame that I can't have ice or water dispenser working. I will be looking for another fridge today, and it won't be a samsung. Their appliances are not high quality. Our microwave went out in 2 years and had to be replaced.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Carrie GalvanSEA CareMay 22, 2023
Hello Mark,

Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.

Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

Have a great day.

-John
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Can’t keep it cold
on May 31, 2023
Posted by: Tric16
from NJ
I purchased refrigerator in 2019, and have had to replace the fan motor twice. Again, the fan motor is not working and I will need to have the fridge serviced. The fridge temp will not go below 50 degrees and if I don’t keep up with removing the puddle of water under large drawer, the water leaks out onto my kitchen floor. I’ve had to throw out so much spoiled food because of this issues.
For the price of this fridge it should last more than 3 years without constant cooling issues. I really want to love this fridge…it looks nice and has a lot of space in both fridge & freezer.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Carrie GalvanSEA CareMay 31, 2023
Hi There,

We're here to extend our assistance by optimizing the fridge's functionality.

In order to provide you with better support, we would like to speak with you directly to have the refrigerator inspected.

Please feel free to get back to us the soonest via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Have a great day!

^Chrystel
Written by a customer while visiting Samsung US
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