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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Junk
on June 24, 2023
Posted by: Frustrated
from Ohio
I bought this as a set when we moved into our home. I have had nothing but trouble from the start. It has made about 1 handful of ice. It freezes up in the back of the refrigerator and I have to move all my food and DEFROST my refrigerator.
No, I would not recommend this to a friend.
Response from Samsung USBy Camille, Samsung Customer Care, June 29, 2023
Hello there.
We're to help with your Samsung Refrigerator.
Below are links to help you diagnose why the ice maker makes less ice and frost at the back of your refrigerator. Kindly click on the embedded words and watch the full video.
Ice maker not enough ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Frost in the refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145954982) to help our team pull up your information.
Have a great day
^Camille
We're to help with your Samsung Refrigerator.
Below are links to help you diagnose why the ice maker makes less ice and frost at the back of your refrigerator. Kindly click on the embedded words and watch the full video.
Ice maker not enough ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Frost in the refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145954982) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Purchase
on June 30, 2023
Posted by: SDESTECH
from Georgia
The ice maker in the door quit working shortly after warranty ended. Now the 2nd ice maker quit working and everything in the freezer is frosting over. This will be my last Samsung! Consumer Reports agrees! LG customer as of today.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Leo, Samsung Care, July 6, 2023
Greetings!
Let us help you with your ice maker and freezer on this Samsung refrigerator model.
Here is a link to help you with the refrigerator's ice maker that is not working. The link includes an embedded video which we recommend watching in full. You may skip step 3.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
I have also shared a Samsung link that will help with excessive frost in your freezer below.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145982361 to help our team pull up your information.
Leo
Let us help you with your ice maker and freezer on this Samsung refrigerator model.
Here is a link to help you with the refrigerator's ice maker that is not working. The link includes an embedded video which we recommend watching in full. You may skip step 3.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
I have also shared a Samsung link that will help with excessive frost in your freezer below.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145982361 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
3 year old fridge already quit working
on July 17, 2023
Posted by: BretF
from Idaho
Samsung should stick to making phones, their appliances are garbage , our 3 year old Samsung refrigerator went out and I can't find a repair service that will work on them! Do not buy this fridge!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 21, 2023
We appreciate you sharing your experience with one of our refrigerators, BretF. We're here to help.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Buy
on July 29, 2023
Posted by: Emma
Have had issues with it since day one. Ice maker needed to be replaced. Major issue is that the system used to cool and evaporate water does not work well. Long story short I have to pull out the bottom drawer and remove water on a weekly basis.
Response from Samsung USBy Ernest, Customer care, August 3, 2023
Hi Emma,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146101019) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146101019) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps cool, many broken parts
on July 30, 2023
Posted by: Stig0029
from Minnesota
We bought this refrigerator several years ago. It still keep items cool and frozen- we've never had an issue there. However, within the first year, the freezer door handle popped off, the bottom pull-out drawer of the fridge cracked, and the right-side door shelf broke off. Also the bottom pull-out drawer get stuck so easily and gets off track when pulling it out and pushing it back in.
After about 1.5 years, the ice maker completely stopped working despite our troubleshooting to fix it (I am finally on this site looking for a complete replacement for the ice maker). The bottom pull-out drawer is pretty much cracked all the way in half, and the right-side door shelf has been glued back together 4 times.
Not super impressed with this refrigerator or samsung house appliances in general (we have a couple others).
After about 1.5 years, the ice maker completely stopped working despite our troubleshooting to fix it (I am finally on this site looking for a complete replacement for the ice maker). The bottom pull-out drawer is pretty much cracked all the way in half, and the right-side door shelf has been glued back together 4 times.
Not super impressed with this refrigerator or samsung house appliances in general (we have a couple others).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 4, 2023
Greetings,
We thank you for letting us know about your overall experience with the refrigerator.
To help you with the broken parts, I have shared our authorized distributor for parts and accessories below.
https://samsungparts.com/
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146105150, which will help our team pull up your information.
^Rainly
We thank you for letting us know about your overall experience with the refrigerator.
To help you with the broken parts, I have shared our authorized distributor for parts and accessories below.
https://samsungparts.com/
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146105150, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid if you can
on August 1, 2023
Posted by: Victor
from Los Angeles
Samsung refrigerators have a major design flaw that causes the condenser pan drain in the back of the fridge to get blocked due to ice buildup and insufficient heating. This causes condensation to build up and then freeze around the condenser which can cause two problems: 1. as the ice melts and is unable to drain it will leak into the crisper drawers and bottom of the fridge cabinet which will then freeze due to proximity to the freezer drawer and 2. ice buildup around the fan may prevent the fan from spinning which then prevents cold air from circulating and the fridge won't be able to stay cool.
Samsung does not want to provide a fix. There are DIY videos on the internet explaining how you can fix the problems yourself but they are temporary in nature. The only permanent solution is to get a new refrigerator or avoid buying Samsung altogether.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 8, 2023
Hi Victor,
Thank you for giving us your insight about the Samsung refrigerator. Let us assist you.
We would love to speak to you directly and get more information about your concern.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146119542, which will help our team pull up your information.
^Rainly
Thank you for giving us your insight about the Samsung refrigerator. Let us assist you.
We would love to speak to you directly and get more information about your concern.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146119542, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
4
Water leak
on September 17, 2023
Posted by: Cmwh
from Texas
Refrigerator works fine but I keep getting water under the bottom tray I can't find the problem
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker's the worst design with no way to repair
on September 20, 2023
Posted by: DomC
I purchased a home in December 2022 and was happy that it came with all brand new Samsung appliances, however during the pre purchase inspection, the inspector commented the Samsung Model RF263BEAEWW french door refrigerator was not making ice and explained these models were prone to all sorts of problems and even thought there might be a recall on it. Afterwards I discovered the problem was the ice maker was frozen so I chipped at it slowly until it was clean and it worked good for about two weeks. Then when it stopped I checked and it was frozen again, so I repeated the process. Fast forward almost 9 months later and I've been chipping the ice every two weeks and tried every remedy I could find on line to no avail. I am frustrated that I can't even find any service company to come and look at it because when I tell them what model I have they say it would be cheaper to replace than repair.
I finally shut the ice maker off a month ago and have been buying bags of ice from the supermarket and keeping them in the freezer. Both my wife and I work outdoors at a local park, and with the record heat in Florida we drink a lot of water and use a lot of ice. The house also came with a stacked Samsung washer and dryer,. The washer broke within the first few months of use with a bad drum and again we were told it would be cheaper to replace than repair, but found there was no Samsung washer model that matched the existing dryer so I had to spend $2000 and replace them both with LG's. All the appliances in the home are Samsung and looked almost new when we moved in. The stove and dishwasher were never used, and both seem to work fine, but after my experience with the refrigerator and washer I'm so turned off by the quality of Samsung products I'm considering replacing the refrigerator with another brand, possibly LG or GE. Now I really glad I own an i-phone, who knows what would happen if I had a Samsung Galaxy!
I finally shut the ice maker off a month ago and have been buying bags of ice from the supermarket and keeping them in the freezer. Both my wife and I work outdoors at a local park, and with the record heat in Florida we drink a lot of water and use a lot of ice. The house also came with a stacked Samsung washer and dryer,. The washer broke within the first few months of use with a bad drum and again we were told it would be cheaper to replace than repair, but found there was no Samsung washer model that matched the existing dryer so I had to spend $2000 and replace them both with LG's. All the appliances in the home are Samsung and looked almost new when we moved in. The stove and dishwasher were never used, and both seem to work fine, but after my experience with the refrigerator and washer I'm so turned off by the quality of Samsung products I'm considering replacing the refrigerator with another brand, possibly LG or GE. Now I really glad I own an i-phone, who knows what would happen if I had a Samsung Galaxy!
Response from Samsung USBy Chrystel, SEA Care, September 25, 2023
Hi DomC,
Thank you for choosing Samsung for your appliance needs. We're saddened that you no longer have the products and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Thank you for choosing Samsung for your appliance needs. We're saddened that you no longer have the products and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US