 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Nothing but problems with this refrigerator
on September 22, 2023
Posted by: KatP
from South Carolina
This fridge is horrible. Samsung did replace the icemaker twice after it malfunctioned. However, auto close hinge on top of left door broke out of the plastic in the door and is non-fixable without replacing the entire left door (this is the one with the external ice/water dispenser). So we have to manually remember to push the door closed tight any time we open either the left or the right door. Then water started leaking/pooling under the deli bin from behind the twin cooling panel. There have be tons of utube videos about the drain clip which is too small and needs to be replaced with a newer version, which apparently doesn't work on this model because the drain veers to the left instead of straight down. We decided to try and fix anyway but screw behind bottom drawer had rusted through from the combination of water pouring over it and door not closing tight all the time. Rusted screw crumbled and unable to remove. So am going to have to replace the fridge and it won't be a Samsung product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 25, 2023
Hi KatP,
We are saddened over the fact that you had to deal with your refrigerator's condition. We'd love to help you for the unit's betterment.
I have shared this guide to help you with the leaks coming from the fridge. Also, please watch the YouTube video and click on the embedded "Leveling the refrigerator" link for more details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would love to speak to you directly to get the refrigerator door inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146327839, to help our team pull up your information.
Have a great day!
^Chrystel
We are saddened over the fact that you had to deal with your refrigerator's condition. We'd love to help you for the unit's betterment.
I have shared this guide to help you with the leaks coming from the fridge. Also, please watch the YouTube video and click on the embedded "Leveling the refrigerator" link for more details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would love to speak to you directly to get the refrigerator door inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146327839, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Pass on this one
on September 23, 2023
Posted by: lynn
from Washington
Worst ice maker ever. Not near enough room in the freezer and a pain in the butt to get the glass shelve out to clean it.
Response from Samsung USBy Chrystel, SEA Care, September 26, 2023
I can't begin to imagine the experience you went through with the fridge. We're here to help you out with this, Lynn.
To organize your fridge and save space, we recommend following this link for some tips. Please hover down and click under "Tips for an organized freezer" for more details.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
I have shared the manual for the proper removal instructions for the glass shelves. Kindly turn to page 23 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
We would love to speak to you directly to gather more information about the ice maker for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333542, to help our team pull up your information.
Have a great day!
^Chrystel
To organize your fridge and save space, we recommend following this link for some tips. Please hover down and click under "Tips for an organized freezer" for more details.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
I have shared the manual for the proper removal instructions for the glass shelves. Kindly turn to page 23 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
We would love to speak to you directly to gather more information about the ice maker for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333542, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Initial delight...later fright
on September 23, 2023
Posted by: LA Mark
from Los Angeles, CA
Obviously you cannot purchase this refrigerator any longer, but it is important for me to share my experience.
We really loved this refrigerator in beginning - from the style to the features, this unit seemed to tick all the boxes for things we wanted in a refrigerator, especially the ice and water in the door. However, it is the ice maker that is the the epic fail. It freezes up constantly and has little effective way to defrost it. This shouldn't happen, of course, given that refrigerators are frost free. Of further disappointment is the fact that it has already been replaced and, to our frustration, has already frosted up again.
Our home is full of Samsung products, but I'm not sure that our next refrigerator will be one of them.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Leo, Samsung Care, September 26, 2023
Hi LA Mark,
We thank you for loving the refrigerator's overall appearance, features, and functions. We truly feel for your experience with the ice maker on your refrigerator model and we desire to help you with our best effort.
I have shared a Samsung link below for frost on your ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have gone through the steps therein and your experience is chronic. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334019 to help our team pull up your information.
Leo
We thank you for loving the refrigerator's overall appearance, features, and functions. We truly feel for your experience with the ice maker on your refrigerator model and we desire to help you with our best effort.
I have shared a Samsung link below for frost on your ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have gone through the steps therein and your experience is chronic. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334019 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Trash Appliances
on October 7, 2023
Posted by: Eddie S
Ice maker had to be replaced 3 times and now the cooling fan has went out and of course just after the extended warranty ran out. Never buy another Samsung Appliance. They are trash
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, October 9, 2023
Hi Eddie S,
How you feel about the refrigerator's condition is valid. Let us extend our assistance for your fridge.
Here is a link to help you cool the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146385185 to help our team pull up your information.
Have a great day.
^Aloe
How you feel about the refrigerator's condition is valid. Let us extend our assistance for your fridge.
Here is a link to help you cool the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146385185 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Get This if You Like Ice and Water!
on October 14, 2023
Posted by: Raine
DO NOT BUY THIS REFRIGERATOR!!!! We picked this fridge out as a house warming gift for our home. It worked ok for the first 2 or 3 years but suddenly, the ice and water stopped working one day. We had it repaired. It again decided to just stop one day. Over it. I will do my research before purchasing another fridge.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, October 17, 2023
Hi Raine,
We want everything from our refrigerator to be working perfectly. Let us help you get the fridge back on track.
Below are the links to help you with the ice maker and water dispenser. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146415451 to help our team pull up your information.
Have a great day.
^Aloe
We want everything from our refrigerator to be working perfectly. Let us help you get the fridge back on track.
Below are the links to help you with the ice maker and water dispenser. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146415451 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Nope, It's Not Good
on November 19, 2023
Posted by: Paul
All the terrible reviews are completely accurate.
1. Ice maker will fail
2. Eventually water under the refrigerator compartment's pull out tray will accumulate water & ice underneath it.
3. The control panel will fail & freeze the refrigerator
4. Everything you fix under factory (or in my case home) warranty will fail again & again.
1. Ice maker will fail
2. Eventually water under the refrigerator compartment's pull out tray will accumulate water & ice underneath it.
3. The control panel will fail & freeze the refrigerator
4. Everything you fix under factory (or in my case home) warranty will fail again & again.
This is due to poorly designed architecture & poorly built components.
Not sure? Please call a few appliance repair people ... ask them about Samsung, and thank them for saving you time spent fixing this ...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 21, 2023
Paul, sharing your observation with our fridge matters. Allow us to help you with this.
Below is a link to assist you in diagnosing your ice maker. Please choose from the options provided that match the scenario you are having with the ice maker. Kindly click the embedded words and watch the video if prompted by one.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you experience leaking on the bottom compartment of the fridge, here is a guide to help you. Please click on the embedded word and watch the video included.
Water leaks in a Samsung Refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here is also a link to diagnose if your fridge control panel is not working. Please choose from the options provided that match the scenario you have with the control panel.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
I have shared your warranty for further details.
Warranty
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146550117) to help our team pull up your information.
Have a great day.
^Camille
Below is a link to assist you in diagnosing your ice maker. Please choose from the options provided that match the scenario you are having with the ice maker. Kindly click the embedded words and watch the video if prompted by one.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you experience leaking on the bottom compartment of the fridge, here is a guide to help you. Please click on the embedded word and watch the video included.
Water leaks in a Samsung Refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here is also a link to diagnose if your fridge control panel is not working. Please choose from the options provided that match the scenario you have with the control panel.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
I have shared your warranty for further details.
Warranty
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146550117) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy unless you like headaches
on November 20, 2023
Posted by: Chained
from Fl
Nice and big, except… I’ve had to use a blow dryer in my ice box and an ice pick in my refrigerator…. Samsung should reimburse everyone who has bought this model because there are nothing but issues. Why have I had to pull a 1/2” thick ICE SHEET out of my fridge? Why does the ice maker get so frozen it doesn’t work and I have to blow dry it (or otherwise defrost my entire unit) in order to get it working again? Big appliance with big issue. If I could still return it I would. Heck, Samsung should reimburse me and send me a new unit that actually works like it should, because this one doesn’t.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy SEA Care, November 21, 2023
Hello there,
We understand the frustration you feel with your ice maker. Allow us to help you with this.
Below is a link to help you diagnose if your ice maker is frozen. Please follow the diagnostic steps on the "Ice maker is frozen over." Kindly click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146547756) to help our team pull up your information.
Have a great day.
^Camille
We understand the frustration you feel with your ice maker. Allow us to help you with this.
Below is a link to help you diagnose if your ice maker is frozen. Please follow the diagnostic steps on the "Ice maker is frozen over." Kindly click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146547756) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung products are sad
on November 30, 2023
Posted by: Knightowl
from Jonesburg, Missouri
Sad refrigerator. Now freezing up because of known problems. I lost of of our thanksgiving food. My Samsung microwave went out once. My Samsung dryer has had the elements replaced twice and my Samsung stove screen has to be replaced twice now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 18, 2024
Greetings,
We can imagine how it feels to have those appliances that don't work as they should. We are here to help you.
I have shared a link below about the steps if the temperature of the Samsung refrigerator is too cold. Kindly click on the embedded frost in the refrigerator word inside the article for additional instructions.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
We would like to speak with you more about the experience you had and determine what steps can be taken to help with your Samsung appliances.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146749256, which will help our team pull up your information.
^Rainly
We can imagine how it feels to have those appliances that don't work as they should. We are here to help you.
I have shared a link below about the steps if the temperature of the Samsung refrigerator is too cold. Kindly click on the embedded frost in the refrigerator word inside the article for additional instructions.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
We would like to speak with you more about the experience you had and determine what steps can be taken to help with your Samsung appliances.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146749256, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US