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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
AVOID AT ALL COSTS.
on December 1, 2023
Posted by: TiredOfFightingIt
from Mobile, AL
The ice maker worked for like a year and froze over. The back builds up ice and the fan dies. Food spoils. Repair took 2 weeks and the compressor was shot. When repaired it worked for 6 months and had the same problem but this time the compressor was not replaced. A patch was put into place but the fix lasted 1 month. I constantly have to defrost the refrigerator.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 1, 2023
Hello,
We're saddened to hear about your experience with one of the refrigerators.
You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We're saddened to hear about your experience with one of the refrigerators.
You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
A nice looking closet. PERIOD
on December 28, 2023
Posted by: AviD
from NYC
Bought this fridge in 2016. The only initial complaint was the loud bang when the ice would fall into the bin. To go back to those simple times! Next, water started pooling under the deli bin. Samsung tech came out, emptied the fridge and removed the panel to find a wall of ice. He removed it and replaced a sensor. Then, the ice make started to freeze up. We had to constantly defrost it to get ice. THEN, the fridge started freezing everything inside. Not the freezer, the fridge. It was also reading an incorrect temperature. Replaced the sensor, AGAIN all for the compressor to go less than 12 hours later ON CHRISTMAS EVE. Repairman came out again and got it working but said it could go out in a day or in ten years, couldn’t guarantee anything. Guess what, it didn’t last an hour! Tired of pouring money into this expensive closet. That’s all it’s good for, just holding stuff. Just purchased an LG fridge. Counting down the days until we’re free if this hunk of junk. Samsung has lost another customer. Their refusal to stand behind their shotty appliances should make future buyers beware.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, December 29, 2023
Hello AviD,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Worst appliance ever
on December 29, 2023
Posted by: Rick
from South Carolina
We have had this refrigerator for 4 years and by far it is the worst appliance I have ever owned bar none. The first year we noticed water under the beverage tray. we found that the evaporator drain was frozen. We installed a longer aluminum Clip Drain Evaporator. We never had the water under the tray again and assumed that was taken care of. Next, we have had unending problems with the icemaker freezing up and the freezer deciding to quit working. We would try to reset the controller by unplugging and unreliably the freezer would restart. The last straw has been the drinking water freezing up shattering the filter and reservoir then unthawing and dumping 20 gallons or more of water on our wood floors. We are still dealing with the floor damage as I write this. Tomorrow it will be over we are scrapping the piece of over engineered crap and buying a Frigidaire. Worst investment on an Appliance ever.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, January 3, 2024
We understand your frustration going through all this with your refrigerator, Rick. Let us help.
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
For further assistance with the freezer quitting working and drinking water freezing up, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146693126) to help our team pull up your information when you message us.
Thank you.
-Angelica
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
For further assistance with the freezer quitting working and drinking water freezing up, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146693126) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on February 5, 2024
Posted by: Nick
from Miami, FL
This Samsung refrigerator came with the house from the previous owner and it has been disappointing. The ice maker has been repaired under warranty twice and it continues to have problems. The freezer drawer handle broke off last night and it seems to be poorly built. The sad thing is the repair cost is not covered and it is too much to repair this junk. This is the last Samsung I will ever own!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, February 6, 2024
We definitely sense your frustration with the fridge's overall condition. Let's go ahead and address this right away, Nick.
If you wish to purchase a compatible freezer door handle, please contact our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order.
We would also love to speak to you directly about the ice maker so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number, 1146823106, to help our team pull up your information.
Have a great day!
^Chrystel
If you wish to purchase a compatible freezer door handle, please contact our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order.
We would also love to speak to you directly about the ice maker so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number, 1146823106, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US