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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Design
on June 21, 2016
Posted by: 557wahoo
from Akron, OH, USA
Expertise:Expert
Love the refrigerator overall but feel that the inside shelf design needs a bit of tweeking. There isn't enough adjustability to accommodate the taller items without removing a shelf. Otherwise I Love it!
Pros: Realistic color, Bright display
Cons: shelf design
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator
on July 10, 2016
Posted by: Ellie3
Expertise:Intermediate
I have had this refrigerator for just over two months now. One reason we chose it is because it has narrow drawers on the left fridge door, where others had no storage behind the icemaker apparatus. This operates very quietly, and the freezer door and drawers seem sturdy and slide easily. I would buy this again. We set the wide shallow drawer at the bottom of the fridge compartment to the CHILL setting for the extra coldness and store bottles of beer flat on one side, and cheeses on the other side. Mold on cheese used to be a problem in my old fridge, but not now.
Pros: Bright display, Durable, quiet and cold
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sweet
on July 7, 2016
Posted by: Gcupcake11
from Stow Ohio
Expertise:Expert
First impressions are everything ! This refrig. Makes a lasting impression. Clean-smart in features most of all you can't even here her running. Curt and Amy Stow Ohio
Pros: Bright display, quiet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly designed
on July 18, 2016
Posted by: Ragnar13
from California, USA
Expertise:Intermediate
I have owned the refrigerator for 6 months and I am very disappointed. The basic functions, cooling and freezing, are satisfactory, but the overall design and quality is poor. For example, the ice maker makes a crashing noise every time ice is released. The noise is loud enough to be heard throughout the house. The stainless steel skin appears to be either very soft or very thin. In spite of being very careful, there are now two dings in the surface. Finally, after 6 months I needed to change the water filter. Imagine my surprise when I discovered that the water to to fridge needs to be turned off before the filter can be pulled and replaced. In my case, I must turn off the water to my entire house to make the change. In summary I would never purchase this refrigerator again.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello Ragnar13,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144597926
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144597926
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on July 20, 2016
Posted by: Creepycastle
from Idaho
Expertise:Expert
I love this new fridge. It is smaller than the one I had before but the design makes it seem just as large or larger. The ice maker makes plenty of ice for our summer drinks and even have enough to store some away for picnics and camping. It is easy to rearrange and everything fits!
Pros: Bright display, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG REFRIGERATOR
on August 21, 2016
Posted by: DeeDee1954
from Kernersville, NC 27284, USA
Expertise:Expert
I was unsure of buying a Samsung refrigerator and it was all an accident that I bought it anyway.I bought a refrigerator because mine broke, and the very day it was to be delivered the store called and told me that the refrigerator that I bought was smashed and I would have to either buy a different one or wait two weeks to get a replacement. So I went back to the store and found a Samsung. Needless to say it was the best thing I ever did. I am so happy with this refrigerator I would recommend it to everyone!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this fridge
on August 21, 2016
Posted by: Kat31
from Fort Collins, CO
Expertise:Intermediate
I've only had it for about a week, but so far it's awesome. The water dispenser was leaking at first, but we followed the troubleshooting in the manual and got it fixed without having to call for service. There is an amazing amount of room in the fridge and freezer. Ice dispenser makes plenty of ice and more than keeps up with our family of four. Ice comes out slow, but I haven't seen a door dispenser that doesn't. Looks sleek and modern.
Pros: Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quietest Fridge I've ever owned
on September 10, 2016
Posted by: Omahan
from Nebraska, USA
Expertise:Intermediate
This fridge is so quiet the delivery guy couldn't even tell if it was running. He had to stick his head into the freezer compartment to listen for the compressor. The design of the water dispenser makes it easy to keep the drip tray clean. The ambient lighting inside makes finding items so easy. I am very happy with our purchase!
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US