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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
this unit has very poor defrost performance
on September 13, 2016
Posted by: fixum2
from Florida
Expertise:Intermediate
About 1 month after warranty ran out defrost feature failed. pulled all food and shelves out and removed back panel out to find coil and fan completely iced up due to poor drain tube design. I looked on internet to find this is a big problem with Samsung products. I defrosted unit , now 3 months later i am doing the same thing again. very unhappy... Lysle
Pros: Realistic color
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, August 8, 2022
Hello fixum2,
Thank you for bringing this to our attention. We appreciate you informing us that the defrost feature on your Samsung refrigerator failed and the coil and fan wholly iced up. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEWW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144775517
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that the defrost feature on your Samsung refrigerator failed and the coil and fan wholly iced up. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEWW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144775517
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
leaked water internally
on September 17, 2016
Posted by: bikeguy1
after 13 months ownership, noticed water under veg. trays. Constant slow leak.
Pros: Inexpensive
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi bikeguy1.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser leaks under vegetable tray. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404981
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser leaks under vegetable tray. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404981
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
There is nothing better than a Samsung
on September 21, 2016
Posted by: jmtnzprs7
from Santa Maria, CA, USA
Expertise:Expert
Everything Samsung makes is great. I can always count on getting great products from Samsung
Pros: Bright display, Realistic color, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy
on September 24, 2016
Posted by: richters1989
from San Antonio
Expertise:Beginner
We are so pleased with our new refrigerator! Honestly what attracted us to it to begin with was the pretty black stainless steel! It's so classy looking! We have received so many compliments on it. Some other favorite features are the bright lights inside and the roomy freezer. The drawers inside the refrigerator are the perfect size for a weekly shopping trip and the size of the ice cubes are ideal. Unfortunately we have found a few things we wish were different. There is limited space for large items such as a family size pitcher and a gallon of milk or juice. Sliding one shelf in creates room for these but obviously eliminates space for something else. The door will also hold the gallon jugs but there's only space for two at a time. The other feature we miss is having a compartment for a butter tray. We designated a space in the door which is fine but we would like an enclosed area for it. Overall we love our purchase and would definitely recommend it to anyone.
Pros: Bright display, Realistic color, ideal size and shape ice cubes, holds a weeks worth of groceries with ease, roomy freezer
Cons: lacks butter tray compartment, lacks extra space for large pitchers or gallon jug
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Side By Side
on September 29, 2016
Posted by: DebbLynn
Expertise:Intermediate
I love my new Samsung side by side. It works great and I have had not trouble out of it.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Noisy
on October 2, 2016
Posted by: NateInIndy
from Indianapolis, IN, USA
Expertise:Intermediate
Our refrigerator looks stunning, but the noise that it makes completely cancels how nice it looks. There are several different noises this unit makes that not even our old refrigerator came close to making. The worst is the sound of what i guess is the compressor. When it runs, you can hear it all the way in the family room. This is sooooo annoying. And from everything i've read in other reviews is that samsung's support is terrible and therefore i haven't even bothered with the headache of contacting them and trying to get it resolved. The other noise is the ice maker. It is exceptionally loud when it drops ice. The other noise is random popping sounds. The manual says all these noises are normal. There is no way these are normal. I can not recommend anyone buy this refrigerator.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Noraina, Samsung Care, June 7, 2022
Hello NateInIndy,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144575807.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144575807.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
This fridge was a great deal!
on February 21, 2017
Posted by: Anonymous
from Albany, GA
Expertise:Intermediate
Love this fridge! The water dispenser area is large enough for my Tervis cup! I love the adjustable shelving in the fridge. The sliding drawers in the freezer are so helpful too! It really helps that it's an energy saver!
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Heavy freezer inside drawer difficult to open
on February 26, 2017
Posted by: Reiki123
from Yaphank, NY
Expertise:Expert
[This review was collected as part of a promotion.] If I had it to do all over again I would buy the side by side refrigerator instead of the freezer on the bottom. The drawer inside the freezer is very difficult to open and gets stuck! The refrigerator is awkward because the full size drawer can only be pulled out if you open both refrigerator doors which is awkward to hold open. Poor design.
Cons: Did not meet expectations, freezer drawer sticks and difficult to open
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello Reiki123,
Thank you for sharing your experience with us about your Samsung 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser in Black Stainless Steel. We apologize for not meeting your experience with our Refrigerator, especially your issue with the drawer inside the freezer. Please know that we value your feedback and will continuously improve the quality of our products.
Let me share the specification sheet and the product manual to understand the product better.
https://downloadcenter.samsung.com/content/UM/201904/20190418151648884/DA68-02601A-16_181008.pdf
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/pdp/102618/RF263BEAE.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144758298
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your experience with us about your Samsung 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser in Black Stainless Steel. We apologize for not meeting your experience with our Refrigerator, especially your issue with the drawer inside the freezer. Please know that we value your feedback and will continuously improve the quality of our products.
Let me share the specification sheet and the product manual to understand the product better.
https://downloadcenter.samsung.com/content/UM/201904/20190418151648884/DA68-02601A-16_181008.pdf
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/pdp/102618/RF263BEAE.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144758298
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US