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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
I love the ice that the ice maker makes
on March 17, 2017
Posted by: Paganucci2hill
from Sacramento,CA
Expertise:Expert
This refrigerator is the best one I've ever owned. There is so much space in the fridge section and freezer section. The ice is perfect.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Worst ice maker !!
on March 28, 2017
Posted by: ted3626
from Indiana, USA
Expertise:Intermediate
Refrigerator/ freezer is good but ice maker is the worst. Ice maker freezes up causing it to clog and stop making ice until you remove the tray and beat the frozen clog. What a hassle.
Also we have wood flooring and the freezer causes condensation to drip on the floor. Would not recommend this to a friend. Front display controls not easy to see or use. Since then i have bought LG products. No more Samsung !
Also we have wood flooring and the freezer causes condensation to drip on the floor. Would not recommend this to a friend. Front display controls not easy to see or use. Since then i have bought LG products. No more Samsung !
Pros: good looks
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Trisha, Samsung Care, June 6, 2022
Hi ted3626,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having condensation that drips on the floor. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572905
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having condensation that drips on the floor. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572905
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Better than expected
on April 2, 2017
Posted by: Cantwritethat
from Ohio, USA
Expertise:Intermediate
Prior to purchase I read other reviews and was skeptical. Biggest raised concern was Ice Maker was to noisy and some poor recommendations. Samsung from my own past personal history was not good but the price was right and a friend had a Samsung fridge and was happy. So we purchased and were pleasantly surprised. The ice maker noise complaint is only when it drops ice, big deal, at least I know it is making ice. Wife's happy so I'm happy. Happy wife happy life. ;-)
Pros: reasonable price
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very sleek and appealing to the eye
on April 19, 2017
Posted by: RSFans
from Oklahoma, USA
Expertise:Expert
Great fridge I only gave it a 4 star for feature simply because I don't love how the shelves in the door set up. I Feel like the ice maker takes up WAY more room than my previous fridges, could have been designed better. Also the Ice maker is VERY slow to dispense especially crushed ice. Those are just picky details but the price was high so I feel it's ok to be particular. Overall a great fridge.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great ice dispenser
on May 18, 2017
Posted by: HppyOwner
from Syracuse, NY, USA
Expertise:Intermediate
I read ALOT of reviews before purchasing this 3 door French fridge. I saw some comments about Ice Dispenser leaking or ice not dropping in the glass. It works great. Nice ice dispensing and water in door. Lots of space in Fridge and versatile shelving options. Freezer drawer pulls out and in smoothly. Lots of space for frozen foods and with 4 compartments makes easy to sort food types. love this appliance. We bought 5 Samsung appliances during a kitchen remodel this year 2017 and are great. Nice extra features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Noise and Icing
on June 8, 2017
Posted by: Harry11140
from Collegeville, PA 19426, USA
Expertise:Intermediate
We have had issues with the refrigerator for about four months. Sounds like circulator fan is hitting something. We have had icing issues in the refrigerator on rear wall. This is reported to be typical of this Samsung product. Attempts to defrost and then restart only resulted in the same condition occurring again. The ice make has also frozen up, probably a result of the same problem. I have tried elevating the front of the refrigerator to cause the run-off to flow to the evaporator but that has not solved the problem. We have finally called the technician, and the refrigerator is not even five years old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello Harry11140,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's making sounds like a circulator fan and there's an icing issue in your refrigerator on the rear wall. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ if there's a frost form in the freezer or refrigerator. Just click on "Frost in the freezer or refrigerator" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420145.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's making sounds like a circulator fan and there's an icing issue in your refrigerator on the rear wall. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ if there's a frost form in the freezer or refrigerator. Just click on "Frost in the freezer or refrigerator" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420145.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
THE PRODUCT IS A GREAT PRODUCT
on June 8, 2017
Posted by: 1MRTHOMAS
from GA
THE INTERIOR LIGHT IS GOOD WITH THE BIG SPACE AND ALSO THE ICE MAKER
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product maintains my food cold and fresh and doesn't use a lot of electricity to do so.
on June 11, 2017
Posted by: MamaJ5
from Maricopa,AZ
Expertise:Beginner
I am very satisfied with my new refrigerator. I really like the French door design. I also like the convenience of having cool water and ice. Two thumbs up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US