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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Great purchase
on July 3, 2017
Posted by: pagirl14
from PA
Expertise:Intermediate
Highly recommend this fridge. Great style, quiet, energy efficient and adjustable shelves.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker is junk
on November 5, 2017
Posted by: hvlnat
from Lawrenceburg, IN, USA
Expertise:Expert
We have had this refrigerator for about a year and a half the ice maker recently started to slow down on ice making and the area were the storage bin is was heavily covered with a ice buildup. Now it just quit making ice I made sure that the ice was not turned off and hit reset several times still doesn't work . Minus the ice maker we love the refrigerator but we will probably not buy another Samsung product after reading all the negative reviews and complaints on the ice maker
Pros: Bright display
Cons: Poor quality, ice maker junk
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 28, 2022
Hello hvlnat,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker slows down in making ice and has ice build-up. We apologize for the inconvenience this has caused you, especially since you just had it for a year and a half. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting steps you can try when your Samsung refrigerator has ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144451662
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker slows down in making ice and has ice build-up. We apologize for the inconvenience this has caused you, especially since you just had it for a year and a half. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting steps you can try when your Samsung refrigerator has ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144451662
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
What we needed!
on January 28, 2018
Posted by: Murrrrrr
from Lawton, OK, USA
We recently purchased a home, and the refrigerator that was present was from the 80s. It worked fine however it was very small and we are a 6 person household. We purchased from the local PX and couldn't be happier. Plenty of space and the water/ice in the door was a perk since the old fridge didn't have that. I like that everything seems a bit more organized now also. I can see everything quickly.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Delivered today
on April 19, 2018
Posted by: Ninpoeric
from Lake Charles, LA
Expertise:Beginner
Haven't had it long but really enjoying it. And just less than 2 hours it has cooled down the freezer and the refrigerator. Looks great and seems to work amazingly.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on June 3, 2018
Posted by: Juliee76Napptown
from Indianapolis, IN, USA
I have owned my fridge for about 6 months now and have waited to see how things would go before writing a review. I can honestly say that I highly recommend Samsung and will buy again. No issues thus far. Works perfect and ice keeps up with demand. Quiet and sleek. Perfect.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ice maker is awesome
on June 18, 2018
Posted by: Danner7
from Millersburg, OH 44654, USA
[This review was collected as part of a promotion.] Very impressed with the overall features. The ease of everything. The ice maker puts out a lot of ice if needed. Very roomy on the inside and can be easily adjusted to fit ones needs. Definately would recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Space!
on October 31, 2018
Posted by: gsoliven
from San Marcos, Ca
Expertise:Intermediate
We bought this for our new house and love it! It has a lot of space in the fridge and in the freezer. I love the cool pantry that allows you to separate things that need to be cooled differently with Humidity Control. We love this fridge. Fits perfectly and for us.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
All the door bins are broken!
on December 2, 2018
Posted by: nikkyg32
from Memphis, TN
Expertise:Intermediate
You advertise the ability to store 2 gallon jugs in the door. Well don't believe the hype. Allllll but one door bin is broken. That shouldn't happen in such a short time.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US