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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Beautiful but LOUD!
on January 7, 2019
Posted by: mattst
from Boulder, CO
Expertise:Intermediate
I bought this fridge a few months back. It's really nice looking. There is ample space on the inside. It looks really nice in the kitchen. That said, I can't believe how loud it is! I replaced this with my 18 year old Frigidaire Gallery and this is SO much louder. It even comes with a sheet that addresses the noise.
In all, I like the fridge but would think twice about purchasing my next from Samsung.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, January 25, 2019
mattst, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Do not buy this refrigerator
on February 28, 2019
Posted by: Emmy Mom
from Lacey Township, NJ
Expertise:Intermediate
I moved into a 1-1/2 year old house that had this Samsung refrigerator. It is a nightmare to clean. Every single part of it is difficult to clean. If food or liquid gets under the clear plastic there is no way that, by yourself, you get can underneath the clear plastic (look at the drawers and you’ll see the clear plastic surrounding the handle). The glass top that sits on the double drawer...impossible to get out. And you need to in order to clean properly. I don’t mean there are not clips to release to get things apart, I mean it is impossible to actually move these clips. I tried for 2 hours, watched videos, used a screw driver, gently, which broke off a piece of the clear plastic. You will regret buying this refrigerator. It works okay, but it’s nothing special and the degree of difficulty in cleaning up after an inevitable spill makes this product a total mistake in product design. I believe you’ll regret it if you purchase it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 4, 2019
Emmy Mom, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information about your concerns:
1. Cleaning & Removing Glass Shelves: http://bit.ly/2RrA1UP
2. Routine Refrigerator Maintenance: http://bit.ly/2SBBoly
Thank you for being a part of the Samsung family! ^Cat
1. Cleaning & Removing Glass Shelves: http://bit.ly/2RrA1UP
2. Routine Refrigerator Maintenance: http://bit.ly/2SBBoly
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
zero noise
on April 5, 2019
Posted by: nick d
from nyc area
Expertise:Intermediate
nov 2018 i bought 4 samsung pieces for my new kitchen range, micro, dishwasher and fridge.. could not be happier. old ge refrig always made a hum when cooling. this samsung you cannot hear at all...ever.. dishwasher same super quiet.. convection oven cooks like i never new an oven could.. just bought 3 refrigerators and 3 ranges for my small 3 family property.. very satisfied customer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, April 9, 2019
Samsung is happy to hear that you found that perfect fit for your family with our Samsung Kitchen Suite. Welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Black Stainless
on January 7, 2020
Posted by: Toni
from FL
the black stainless ‘coating’ is peeling off. i called service and they said there is no warranty for ‘cosmetic ‘ feature. i wonder how much more will peel off. very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 7, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. If you would like to review warranty coverage, please visit the following link http://bit.ly/2sLXK8b. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Would not buy another
on January 29, 2020
Posted by: Ruth NC
[This review was collected as part of a promotion.] after only 2 months it completely died along with all the food i had in it. still waiting for it to be fixed. a brand new refrigerator should never stop working after only 2 months. .
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 29, 2020
I realize your experience has been less than ideal, but we are glad to know that your issue is being handled now by our authorized service center. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Questionable longevity
on May 14, 2020
Posted by: JBPA
from Lititz, PA, United States
i bought this fridge just shy of 2 years ago and it looked great in my kitchen. fast forward to today and now i start to have the dreaded mechanical issues you see about on the internet. buyer beware
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy ^Liz, Samsung Cares, May 14, 2020
You are a valued customer, JBPA, and your experience matters to us. I would like to speak with you more about this issue and assist with getting service set up or determine what steps can be taken to address your concerns Samsung French Door Refrigerator with External Water & Ice Dispenser. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141886772.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your experience and more importantly, thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your experience and more importantly, thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy
on May 26, 2020
Posted by: Tanya
the ice maker broke within first year, have had it repaired 3 times. now the motor is freezing from ice build up and it needs to be repaired again. i think i've now bought this fridge twice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 17, 2020
Hey! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy customer
on May 28, 2020
Posted by: Soso
very disappointed with my samsung fridge purchase.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
We greatly appreciate your feedback! ^Ty
Written by a customer while visiting Samsung US