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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Ice maker freezes up
on May 28, 2020
Posted by: Chris
from Alabama
[This review was collected as part of a promotion.] worst ice make ive ever had.it freezes up about every 3 months and there are so many different probable causes and a handful of suggestions on how to repair but they dont work. . no fix !
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 17, 2020
I can understand your concern. We would be more than happy to look into your situation and would greatly appreciate you reaching out to us in order for us to assist you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy if you want an ice maker
on June 2, 2020
Posted by: Nick
the fridge holds up well but very easily scratched. allso, the ice maker continuously freezes over and does not produce ice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! Thank you for bringing this to our attention. Here is a link that will help resolve your ice maker concerns https://bit.ly/33VU4yX ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on June 3, 2020
Posted by: cmbs
have issue with water under the pantry drawer like many other customers. this is a faulty designed product that everyone should avoid buying as it will not last for many years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, June 4, 2020
We appreciate you reaching out with your concern, and I want to help by providing you these links to articles with information that addresses your concern: https://bit.ly/3czQBby Thank you for being a part of the Samsung family! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Very poor product
on June 5, 2020
Posted by: Cowboy888
from Texas
the ice maker was bad from the start and had to be replaced. the black finnish is flaking off and samsung says it is cosmetic and will not do any thing.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Thank you for your feedback! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker is Complete Garbage
on July 22, 2020
Posted by: Anonymous
from Holt, Mi
i have had this now for a little over two years, and the ice maker has always been slow which was irritating but not it just jams all the time and seems like it takes forever to get a cup full of ice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 16, 2020
Hello! Here is a link that will help resolve your ice maker concerns https://bit.ly/2ZFO9g3 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Product
on July 26, 2020
Posted by: Anonymous
from Huntersville, NC
this thing is so loud (constant buzzing and humming) that we had the installers (lowes) come out twice to try and troubleshoot. they finally came to the conclusion that it was just a loud refridgerator! the absolute worst though, is the ice dispenser. it has been frozen up for over 6 months now and will not open. we have tried to defrost it several times now to no avail. it’s stuck and will not budge. most expensive piece of junk we have ever purchased.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 27, 2020
Hey, Jennifer. We take this concern very seriously and would like to look into your dilemma. Please try reaching out to us by using one of the methods below. Thank you for being a Samsung customer. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on November 2, 2020
Posted by: AzSnoopy
from Phoenix, AZ
Never have I regretted a purchase until this one. I purchased this 5 years ago and every year we have to get it serviced at least once if not multiple times because the ice makes ices over. This is not a cheap or easy fix but a costly repair if not under a warranty.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 3, 2020
We value your opinion and appreciate you sharing your experience with your refrigerator. If the problem returns; You can try taking a look at the troubleshooting steps in the link below to see if it helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
JUNK!
on November 16, 2020
Posted by: Andy
from Ca
fridge is complete junk, do not buy..... noting but problems. ice maker ices over and freezes up, water leaks in bottom of main compartment, food in main compartment freezes junk, junk, junk
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 17, 2020
We understand your frustration and appreciate you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US