Best Buy - Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel customer reviews - product reviews

Customer Reviews Collected from Samsung US

Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

Average Customer Rating:

3.7

Rating breakdown 902 reviews

5 Stars

458

4 Stars

148

3 Stars

2 Stars

1 Star

195

69%of customers recommend this product.

(

582 out of 847

)

Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

Customer Rating

Bad ice maker and temp control

on April 15, 2022

Posted by: Xavier

from Oxford, PA

after three years ice maker began to malfunction. overfills then stops making ice then ice it melts and refreeze at the bottom of the compartment and bottom of the fridge. i empty the ice twice a day to keep it running and cold enough to not melt ice or i have to shut it off. shut off sometimes it takes multiple resets, which can only be done once a day to get it running again. so shuting off can mean no ice for several days. i also have to defrost or chip away at ice chunks in the compartment about every other week. the maintenance i have to di is ridiculous. i also bought a samsung dishwasher at the same time. it stsrted to leak after just over a year so i have to place a boot mat under the front of it everytime i run it. samsung tvs and phones are great, the appliances are horrible

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Trisha, Samsung Care, April 18, 2022

Hi Xavier,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator not making ice. We will surely notate this feedback for better products and options in the future.

I highly recommend visiting these links for basic troubleshooting steps:
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/

Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/

Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/

Slushy or frosty ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/

Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/

Water comes out when I try to dispense ice:
https://www.samsung.com/us/support/troubleshooting/TSG01109814/

Cooling issues with refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/

The dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/

Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144413104

Thank you for choosing Samsung. Have a great day.

-Trisha-

Written by a customer while visiting Samsung US

Customer Rating

Ice Maker

on April 16, 2022

Posted by: Scott

ice maker is worthless. would keep freezing over and i would have to open the drawer to clear the solid piece of ice blocking the ice maker every 1-2 months. now it so frozen that you can't open the ice drawer to clear the ice blockage. pointless having a refrigerator with an icemaker and still having to buy ice at the store. will never purchase another samsung fridge.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Trisha, Samsung Care, April 18, 2022

Hi Scott,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator keep freezing over. We will surely notate this feedback for better products and options in the future.

I highly recommend visiting these links for basic troubleshooting steps:
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/

Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/

Clumping ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/

Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144413006

Thank you for choosing Samsung. Have a great day.

-Trisha-

Written by a customer while visiting Samsung US

Customer Rating

Ice maker terrible

on May 1, 2022

Posted by: Troy

ice maker has awful design and when it freezes (all the time) it stops working and you can not open it to access it. this caused the water dispenser to also stop working

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Trisha, Samsung Care, May 5, 2022

Hi Troy,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and the water dispenser not working. We will surely notate this feedback for better products and options in the future.

For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/

The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/

Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/

Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144473594

Thank you for choosing Samsung. Have a great day.

-Trisha-

Written by a customer while visiting Samsung US

Customer Rating

AVOID AT ALL COSTS

on May 9, 2022

Posted by: luge

nightmare fridge....water was always slow, we got an extra water cooler and didn't use fridge (fine) then ice maker started freezing up, had to scrap and defrost to get it to work (pain, but fine okay whatever) then temp issues, had to pay to get repair, after throwing away food twice and defrosting damaged floor. ice maker then stopped working and we got a replacement, then stopped working again, got another replacement and nothing. no ice- no water- and temp issues... do not buy!

Features

Performance

Design

Value

Response from Samsung USBy Trisha, Samsung Care, May 25, 2022

Hi luge,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice and water dispenser and the temperature issues. We will surely notate this feedback for better products and options in the future.

For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/

The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/

Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/

Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/

Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144535751

Thank you for choosing Samsung. Have a great day.

-Trisha-

Written by a customer while visiting Samsung US

Customer Rating

Horrible by far

on May 13, 2022

Posted by: Megan

from Md

honestly i do not even know where to begin with this fridge. the bottom ice maker is always bits and pieces, never a nice cube. the top ice make has never worked and can not even be removed for some reason. the water filter slot leaks into the bottom of the fridge, making it freeze, causing it to be impossible to pull out the bottom portion. the freezer does not open enough to be able to fully see the top shelf. honestly wouldn't sell this fridge to my worst enemy. the best part, can not afford to replace it for another 2 years, so were stuck with it.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Trisha, Samsung Care, May 24, 2022

Hi Megan,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and for the leaking of the water filter slot. We will surely notate this feedback for better products and options in the future.

For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/

Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/

For the freezer door does not open, you may follow this guide:
Clean the door seal.
Increase the temperature to reduce the vacuum pressure
Set the temperature accordingly to the food load. Do not set it too cold if less food is stored.

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144532120

Thank you for choosing Samsung. Have a great day.

-Trisha-

Written by a customer while visiting Samsung US

Customer Rating

Bad design!!!

on October 16, 2022

Posted by: Tracy

from Miami Oklahoma

Ice maker trouble. I have purchased and installed the “T” bracket that is recommended to prevent freezing up but it doesn’t help at all! Once you get the machine to start making ice again. Then it will stop making ice again and again and again….. The reason this unit has two ice machines is bc they knew of this trouble and was hoping one would work correctly. They say it may be the filter however even with new filtering, it still doesn’t work. Please do yourself a favor and Do Not Purchase!!! Life brings enough problems to get through. Don’t give yourself this one. Samsung is a good company however they will not fix this problem, please beware of unit!

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Rainly, Samsung Care, October 19, 2022

We appreciate your review of your overall experience with the ice maker of your Samsung refrigerator, Tracy. We are here to help.

Here's a troubleshooting guide about the ice maker not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/

If you have inquiries in the future, feel free to reach us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

You can provide this reference number 1145051760 and it can help our team pull up your information.

Thank you for choosing Samsung and have a great day!

^Rainly

Written by a customer while visiting Samsung US

Customer Rating

HORRIBLE

on November 1, 2022

Posted by: mames

This is terrible. Ice maker has never worked right and now the control panel continues to go out and our refrigerator continues to freeze all the food, and won't dispense water as that line froze too

Response from Samsung USBy Carrie Galvan, SEA Care, November 2, 2022

Thank you for taking the time to leave this review, Mames. Let us go ahead and check the ice maker and control panel settings.

A few factors can cause an ice maker not to work. Here are some links to help out with the ice maker

Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice

Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001014/

I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/

How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4

Samsung refrigerators have a few different lock functions, depending on your model. These include Control Lock, Child Lock, and Dispenser Lock. The locks help keep your kids from messing with the settings or accidentally changing something when you bump against the panel.

Unlock your refrigerator control panel https://www.samsung.com/us/support/answer/ANS00035741/

You don't want your freezer so cold that all your food freezes into solid ice blocks.

samsung freezer is too cold https://www.samsung.com/us/support/troubleshooting/TSG01109866/

Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/

Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Have a great day.

^Charles

Written by a customer while visiting Samsung US

Customer Rating

Buy a Different Brand

on November 21, 2022

Posted by: Thompss

from Waterloo, Ontario

Terrible fridge. The ice maker freezes over and no longer can be used. The warranty is one year, and you are out of luck. Samsung continue to sell this fridge knowing there is a manufacturing flaw. There is also a class action suit in the United States in regard to this.

Features

Performance

Design

Value

Response from Samsung USBy Camille , Samsung Care, March 31, 2023

We want you to enjoy ice-cold drinks, Thompss. Let's go ahead and check the possible fixes.

There are a few factors that can cause an ice maker to not work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. Please check this link for details.

Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/

I highly recommend visiting this link for the reference guide:

Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806

How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4

Should you ever need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1145622437) to help our team pull up your information.

Thank you for being a valued customer of Samsung. Have a great day.

^Camille

Written by a customer while visiting Samsung US

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