 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Defective Productive
on January 29, 2023
Posted by: Unhappy Customer
from West Covina, CA
I would rate this a zero if I could. After warranty I’ve maker froze over. Defrosted it and it happens again, over and over. Then the rear of the refrigerator wall started freezing over. Now, the refrigerator is freezing all of the drinks inside the refrigerator. Did reset and it keep freezing over.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 30, 2023
Hi there,
We want to ensure that your refrigerator is used to its fullest.
To operate the ice maker properly, a water pressure of 20 ~ 125 psi is required.
For reference, I shared these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Understanding ice clumps and other Samsung refrigerator ice maker issues: https://www.youtube.com/watch?v=WHPiuBBUC2E
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
How to reset your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00087902/
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
We want to ensure that your refrigerator is used to its fullest.
To operate the ice maker properly, a water pressure of 20 ~ 125 psi is required.
For reference, I shared these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Understanding ice clumps and other Samsung refrigerator ice maker issues: https://www.youtube.com/watch?v=WHPiuBBUC2E
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
How to reset your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00087902/
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Never again.
on January 31, 2023
Posted by: Andy
from Massachusetts
I bought this Samsung fridge about eight years ago.
Ice maker always freezes up. Never worked right. Class action?
Plastic bins/ shelves on doors are breaking.
Now the internal fan freezes up and makes terrible noises.
I've defrosted it a number of times but it continues to happen.
I'm done with Samsung refrigerators.
Ice maker always freezes up. Never worked right. Class action?
Plastic bins/ shelves on doors are breaking.
Now the internal fan freezes up and makes terrible noises.
I've defrosted it a number of times but it continues to happen.
I'm done with Samsung refrigerators.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, February 1, 2023
We know how important it is to have a fully-functioning appliance, Andy. We are here to help with your refrigerator.
A few factors can cause an ice maker not to work. Some troubleshooting may be needed, and service may be required. Please check the links below for helpful tips.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You can also refer to this youtube video for a visual walkthrough. Ice maker is not working properly | Samsung US:
https://www.youtube.com/watch?v=rArwTN_yhCc
Testing or resetting your Samsung ice maker would also be good:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please refer to these links to properly maintain the bins or shelves of your refrigerator.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Video links are also available. How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US:
https://www.youtube.com/watch?v=pN8js9mZrXI
Adjusting the temperature is relatively easy, no matter which fridge model you own. This may help to prevent the internal fan from freezing. You can also check the temperature using a thermometer if needed. Kindly check this link.
What temperature should I set my Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00080450/
And lastly, a refrigerator is never quiet; this guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise. Check the link below.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
A few factors can cause an ice maker not to work. Some troubleshooting may be needed, and service may be required. Please check the links below for helpful tips.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You can also refer to this youtube video for a visual walkthrough. Ice maker is not working properly | Samsung US:
https://www.youtube.com/watch?v=rArwTN_yhCc
Testing or resetting your Samsung ice maker would also be good:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please refer to these links to properly maintain the bins or shelves of your refrigerator.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Video links are also available. How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US:
https://www.youtube.com/watch?v=pN8js9mZrXI
Adjusting the temperature is relatively easy, no matter which fridge model you own. This may help to prevent the internal fan from freezing. You can also check the temperature using a thermometer if needed. Kindly check this link.
What temperature should I set my Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00080450/
And lastly, a refrigerator is never quiet; this guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise. Check the link below.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
functionality
on February 3, 2023
Posted by: cats
piece of junk. Ice maker has had to be replaced MULTIPLE TIMES! One star is too high!
Response from Samsung USBy Angelica, Samsung Care, February 8, 2023
Hello,
We want to learn more about what transpires with the ice maker in your Samsung refrigerator, cats.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
We want to learn more about what transpires with the ice maker in your Samsung refrigerator, cats.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on February 5, 2019
Posted by: Robert608
from North Carolina
Expertise:Intermediate
Very disappointed in this purchase. Have had the unit for 5 years and have had multiple problems.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 5, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
BEAUTIFUL FRIDGE
on January 1, 2013
Posted by: HappyCamperD
from Wisconsin
Expertise:Expert
I bought 3 Samsung major appliances at once so I have been getting to know the features/manuals of each and have waited to write my reviews. I am starting with this one beacause it is my favorite! :)
First, this fridge is beautiful. I have no other words for it. I chose this model over the one with the exterior counter height drawer (which is what I had originally wanted). After spending an hour at the store opening and closing and measuring (LOL), I realized that this one simply had more door storage and we did not want to give that up.
The pantry drawer is awesome. Holds EVERYTHING that I need it to and we have yet to fill it up. The fold aside shelf is perfect as we always have at least 1 bottle of wine chilling. I am able to put an entire airbake cookie sheet on one shelf to cool cookies, which is amazing and made my holiday baking that much easier.
The ice maker is fast and not as noisy as my prevoius fridge (WPG Conquest). The water is COLD and it does not drip. IF you follow the instructions and dispense a few pitchers of water it will remove the air pockets and you will have no dripping.
There is a place for everything and this is NOT a small fridge (even thought the specs state that it is 3 cubic feet smaller than the one we replaced). We will probably never fill it completely. The freezer space matches that. HUGE. And a turkey will fit in the bottom without crowding, as will frozen pizzas, so I was very happy about that. A gallon of milk fits in the door, but I like it on a shelf inside on the right(part of the above shelf folds away to allow ease of milk storage).
No problem with finger prints or dents as the handles allow for all opening and beg to be touched.
Nothing else to add except that I have my hubby's word that we will be buying this for the next house too! We both are amazed that we could like an appliance this much!
Buy with confidence!
First, this fridge is beautiful. I have no other words for it. I chose this model over the one with the exterior counter height drawer (which is what I had originally wanted). After spending an hour at the store opening and closing and measuring (LOL), I realized that this one simply had more door storage and we did not want to give that up.
The pantry drawer is awesome. Holds EVERYTHING that I need it to and we have yet to fill it up. The fold aside shelf is perfect as we always have at least 1 bottle of wine chilling. I am able to put an entire airbake cookie sheet on one shelf to cool cookies, which is amazing and made my holiday baking that much easier.
The ice maker is fast and not as noisy as my prevoius fridge (WPG Conquest). The water is COLD and it does not drip. IF you follow the instructions and dispense a few pitchers of water it will remove the air pockets and you will have no dripping.
There is a place for everything and this is NOT a small fridge (even thought the specs state that it is 3 cubic feet smaller than the one we replaced). We will probably never fill it completely. The freezer space matches that. HUGE. And a turkey will fit in the bottom without crowding, as will frozen pizzas, so I was very happy about that. A gallon of milk fits in the door, but I like it on a shelf inside on the right(part of the above shelf folds away to allow ease of milk storage).
No problem with finger prints or dents as the handles allow for all opening and beg to be touched.
Nothing else to add except that I have my hubby's word that we will be buying this for the next house too! We both are amazed that we could like an appliance this much!
Buy with confidence!
Pros: Bright display, Realistic color, attractive addition to kitchen, huge amount of storage, cold water
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Loved until the water puddles started
on October 27, 2014
Posted by: Trojans
from Hickory NC
Expertise:Intermediate
We love the design and room and it worked great until the warranty ran out then the problem started. There is a big puddle of wAter under the crisper drawer I have to take a big bath towel every week to clean it out. Also when you get ice water comes pouring out first. If you look online many people having same problem but Samsung will not fix it. After paying several thousand you would hope it would be better quality. Several family members are looking for a new fridge I will be sharing our experience.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi There,
Thank you for bringing this to our attention. It saddens us that your fridge experiences drainage and ice dispenser problems. We appreciate all concerns that help us understand how to improve our products and services.
A correctly leveled refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining, and prevents water puddles. This will help close the door automatically and prevent the other door from opening.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Water leaks in a Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144831337, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for bringing this to our attention. It saddens us that your fridge experiences drainage and ice dispenser problems. We appreciate all concerns that help us understand how to improve our products and services.
A correctly leveled refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining, and prevents water puddles. This will help close the door automatically and prevent the other door from opening.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Water leaks in a Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144831337, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!
on November 11, 2018
Posted by: Mannywny
from North Bergen NJ
Expertise:Intermediate
Don’t buy this fridge!! It’s great at first but after a while the ice maker keeps freezing up. And it’s only covered for a year so right after that year it starts acting up. So I do not recommend this fridge at all! Ice maker problems look it up online there are a lot of complaints about it. So stay away from this fridge!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139841267.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6182
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6182
Written by a customer while visiting Samsung US
Customer Rating
1
I'm sorry we bought this refrigerator.
on July 10, 2016
Posted by: IluvSal
from East Aurora NY
Expertise:Expert
When we viewed this refrigerator in the showroom we were impressed by its' appearance, in particular, the black stainless finish. However, when it was delivered and we started placing items in it, we learned it is not a very functional refrigerator. The ice cabinet in the refrigerator takes up a lot of needed space. You cannot properly retrieve gallons of products like milk and juice without a struggle. The plastic used to cover the refrigerator is nearly impossible to remove because it is imbedded in the creases of the unit. We are very dissatisfied with this refrigerator and if we could we would return it. We have only had this unit for 1 week. The vendor stated that they consider it a used time and we cannot return it. We would like to hear from Samsung.
Cons: Did not meet expectations, not very functional.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US