 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
water leaks from ice maker into fridge
on October 23, 2018
Posted by: bess222
from northern kentucky
Expertise:Intermediate
leaking water from ice make into fridge as soon as warranty passed. Everything replaced. Spent 100's of dollars on a problem that obviously cant be fixed due to poor design!!! Also, ice make freezes up about once a month, along with the massive leaking into the meat tray of the fridge. I have figured out that I can use a blow dryer and defrost the ice maker to make it work again for a short time until it happens again. Piece of Junk! Also bought a Samsun washer that the entire side blew out during the spin cycle!!! Less than a month old. Samsung, you should stick to making TV's. You do well with that.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello bess222,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator freezes up, and there's water leaking into the tray of the fridge. We apologize for the inconvenience this has caused you, especially with the money spent to fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide for water leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374271
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator freezes up, and there's water leaking into the tray of the fridge. We apologize for the inconvenience this has caused you, especially with the money spent to fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide for water leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374271
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Love the look, full of design flaws
on August 26, 2016
Posted by: SLAPDX
from Portland, OR, USA
Expertise:Intermediate
I love the look of this fridge, but after two years of ownership I can say it's not a quality product and I cannot wait for the day when I can get rid of it. If you like cubed ice, forget about it. No matter what the control is set for, no matter how you try and adjust the ice bin, you're going to get a mix of both cubed and crushed ice no matter what. It also pushes the ice out of the bin very slowly. The ice maker itself tends to completely ice up every couple of months thus having to be defrosted with a hair dryer before it will start making ice again. And speaking of defrosting, the drain line that is supposed to carry the defrost water down to the bottom of the fridge ices up thus forcing all of the defrost water to collect underneath the deli tray. Hope you won't mind cleaning up that mess periodically. The rollers on the deli try are pretty flimsy so when you do pull out the deli tray it tends to go all wonky and get stuck. Several people online have complained about a noisy compressor and a loud banding sound, but fortunately we haven't had that issue. Is it just a matter of time? Who knows. But what I do know is that I would not recommend this fridge and will probably never purchase another Samsung appliance based on my experience with this fridge.
Pros: great style
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 13, 2022
Hello SLAPDX,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144594532
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144594532
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome fridge
on December 10, 2012
Posted by: vinceaua
from Miami, FL
Expertise:Intermediate
Well I was looking at this fridge for months and finally bought about a month ago and must say I love it. Spacious, the LED light, the alarm if door stays open notice veggies and deli stay younger fresh then with previous fridge I highly recommend this Samsung refrigerator
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality ice marker
on December 6, 2017
Posted by: 1x89
from Maryland
Expertise:Beginner
The worst refrigerator I have owned. The ice marker doesn’t work for more then a week and you have to take it apart and use your hairdryer to defrost it . Will not buy Samsung kitchen appliances in the future .
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello 1x89,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work for a week. We apologize for the inconvenience this has caused you, especially since you have to use your hairdryer to defrost it. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link to a guide containing information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382583
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work for a week. We apologize for the inconvenience this has caused you, especially since you have to use your hairdryer to defrost it. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link to a guide containing information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382583
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Icemaker functions very poorly
on October 2, 2012
Posted by: harevyn
Expertise:Expert
While we love the refrigerator, the ice-maker is a nightmare. It spits ice chips onto the floor and creates crushed ice even when we ask for cubes. We've had another brand ice-maker but this one is awful.
Pros: french door design is great.
Cons: Did not meet expectations, see icemaker review
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi harevyn.
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser producing incorrect ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung refrigerator ice dispenser issue
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408993
^Camille
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser producing incorrect ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung refrigerator ice dispenser issue
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408993
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Defective from the beginning
on April 4, 2016
Posted by: Kipster53
We've had this refrigerator now for 1 year, 9 months, and twice we've had to call for service. The first time, there was a defective circuit board that caused the ice auger to stop working. That was within the first year, so it was covered by the warranty. Now we're having a problem with the entire refrigerator not cooling adequately. The ice maker is covered with frost, ice is accumulating on the insides, and the ice is wet. Even though we have the refrigerator set on 34 degrees, drinks are not cold enough. I just paid a service guy for a service call, and he says it's probably something with the Digital Inverter Compressor, which is still under warranty. It seems that these units are made to break down, and I would never again buy a Samsung.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer and water puddling issues
on February 17, 2018
Posted by: ElwaysOwner
from Florida
Expertise:Intermediate
We moved into our house 3 years ago and bought this refrigerator new in the Fall of 2014. The first issues arose about 12-15 months later and it's been a battle ever since. I'm not submitting anything new here if you read any of the other poor reviews. The ice maker freezes up and water puddles under the deli draw at the bottom. I'm actually going to cancel my repairman from coming this week because I now realize there is NOTHING I can do.
A few other issues: I've noticed mold in between the french doors. The touch screen is sometimes difficult to use when selecting between water, ice and crushed ice.
Sad. Time for a new refrigerator - not a Samsung though.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi ElwaysOwner,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker freezing up and for having a pool of water in your deli drawer. Usually, when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648548
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker freezing up and for having a pool of water in your deli drawer. Usually, when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648548
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker continues to malfunction
on May 1, 2020
Posted by: Anonymous
the ice-maker in this has frozen up and malfunctioned 3 times in the 5 years i have had this device
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 23, 2020
If you are still experiencing issues with your unit, please feel free to contact us by using the information below so we can resolve this as soon as possible for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US