 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
DO NOT GET THIS FRIDGE
on December 3, 2014
Posted by: Jenn26
from Orlando, FL
Expertise:Intermediate
This was the most expensive fridge/appliance we have ever bought. We have had it for almost 2 years now and from 2-3 months of owning it we have had nothing but problems. We paid $2,000+ for it at the time. Samsung has been out here at least 10 times and we still have all of the same issues. The ice mostly comes out chipped and chips then get stuck in the door so every time you go to get ice about 4 tablespoons of sitting water drop in to your cup. The ice maker is constantly jamming, even as I type this, I can't get the tray out because there is ice jammed in it AGAIN. The seal on the doors isn't very strong, my 2 year old was able to open the doors no problem. We will NEVER buy a Samsung Kitchen appliance again!
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
I will NEVER buy a SAMSUNG FRENCH DOOR Refrigerator again
on May 19, 2014
Posted by: SusaninPBGFL
from FL
Expertise:Expert
The fridge has been a dog: water/ice dispenser wouldn't stop dispensing (all over the floor) unless you opened the door (fixed under warranty); problem with center flap which doesn't always close properly so the seal is bad; ice maker stopped making ice but the reset button fixed the problem for a few weeks, and then ice maker died again. We were about to buy a new fridge and the ice maker mysteriously started making ice again. After leaving the UNIT on for a month vacation, returned home to find the freezer compartment was frozen but the fridge section was 60 degrees. Turned out the fridge section had iced up, and was repaired under warranty.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed with this product
on August 22, 2015
Posted by: LN2000
from Florida
Expertise:Intermediate
My previous refrigerator worked perfectly well for 15 years. I "upgraded" it and I am extremely disappointed with this Samsung fridge. In less than 3 years of use is already giving me problems with the ice bucket and the panel on the door. I would never recommend this fridge model to anybody.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, August 9, 2022
Hi LN2000!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if there is an issue with the ice bucket and door panel on your Samsung Refrigerator. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Refrigerator Panel or Touch Screen is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01202605/.
I also shared the link "Ice Bucket is Stuck or has a Block of Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
You may also refer to the user manual about Maintaining the Ice Bucket on page 19 and Using Control Panel on pages 16-17: https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144780426
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if there is an issue with the ice bucket and door panel on your Samsung Refrigerator. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Refrigerator Panel or Touch Screen is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01202605/.
I also shared the link "Ice Bucket is Stuck or has a Block of Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
You may also refer to the user manual about Maintaining the Ice Bucket on page 19 and Using Control Panel on pages 16-17: https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144780426
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
It's 'ok' but I wouldn't recommend it.
on May 19, 2014
Posted by: Beck2
from AZ
Expertise:Beginner
The good points: the freezer is roomy and I like the extra drawer in the fridge, except it's slightly inconvenient that both of the upper doors must be wide open to use it. I don't know how you could get around that, though. It helps organize. The water filter is easy to change. The control panel is fairly easy to use and I like the LED lighting inside. Things I don't care for: it's a noisy refrigerator. Sometimes it sounds like a helicopter is hovering over the house then I realize it's the refrigerator. The ice maker bin is virtually impossible to empty (I have to have a friend help me get the bin out) and using the door dispenser is less than optimal because at first it spits out water and frost, then the ice comes, reluctantly. The stainless front is very difficult to keep clean, and to clean. It never really looks good although I am using a stainless cleaner that has been highly recommended. It did not come with a cover for the wheels which are an unattractive white plastic, so from across the room they were clearly visible, which detracted from the aesthetic appeal. I wouldn't buy this refrigerator again.
Pros: french door design
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Trisha, Samsung Care, July 15, 2022
Hi Beck2,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator making a loud noise and the ice maker not working correctly. We understand it is important to have a working ice maker to help us have cold water during the hot summer days. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Ice maker makes too much Ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Water comes out when I try to dispense Ice:
https://www.samsung.com/us/support/troubleshooting/TSG01109814/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144699828
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator making a loud noise and the ice maker not working correctly. We understand it is important to have a working ice maker to help us have cold water during the hot summer days. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Ice maker makes too much Ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Water comes out when I try to dispense Ice:
https://www.samsung.com/us/support/troubleshooting/TSG01109814/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144699828
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Dissapointment
on May 1, 2020
Posted by: aussieblue
from 41001
[This review was collected as part of a promotion.] this fridge is a total disappointment. problems started about 1.5 years into owning it with the ice make clogging up with frost/ice. now it doesn't work at all (going on a year now).
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 25, 2020
Hello! f you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) Thank you for reaching out to us! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Very Noisy
on December 18, 2014
Posted by: MarshallB
from Newark, DE, USA
Expertise:Intermediate
I purchased this refrigerator in September 2014 because it looked good and had the features that we were looking for. We like the regrigerator but it is very noisy, it sounds like a train is in my kitchen. It goes through several phases throughout the day and approximately 4 -5 times a day it runs so loud I can not hear the TV that I have in the Kitchen.
If I could have listened to the refrigerator in the store prior to purchasing it, I would not have bought this appliance.
I would not recommend this refrigerator if you are going to put it in your kitchen. It is more appropriate for a garage or basement.
Pros: style, shelves, capacity
Cons: Did not meet expectations, very noisy
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hello MarshallB,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you like the product despite the issue you're experiencing with your refrigerator as it's very noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579664.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you like the product despite the issue you're experiencing with your refrigerator as it's very noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579664.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is bad
on August 20, 2014
Posted by: latitude
from Fort Lauderdale, FL, USA
Expertise:Expert
Ice melts all over inside and makes a mess all over the floor when ever you dispense ice. makes ice slowly.
Pros: none
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi latitude.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser icemaker issue. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this link to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405517
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser icemaker issue. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this link to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405517
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great buy
on August 30, 2014
Posted by: Whydoyouwantthis
Very pleased with this refrigerator. Nice design and runs quietly. Love the bright LED lights.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US