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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Love the design, not the noise
on August 1, 2012
Posted by: Hummerlady
from Florida
Expertise:Intermediate
I have had this just about a month now. I love the design, the space in both the fridge and freezer. However, it has a loud noise to it, like the compressor is revving up. It seems to have periodically throughout the day. My other issue is that the ice maker drops both whole cubes and broken cubes when the whole cube option is selected. Cubes are also white not clear but I read that is too be expected as it is making ice rapidly. Sometimes cubes seem a little
"watery" at times. Veggies and fruits seem to stay fresh longer and I love the deli area. I keep it on the lowest setting to keep meats fresh longer.
"watery" at times. Veggies and fruits seem to stay fresh longer and I love the deli area. I keep it on the lowest setting to keep meats fresh longer.
Cons: noisy running
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on September 28, 2013
Posted by: Cynhaas
from Madison
Expertise:Intermediate
We are on our second one and know they want us to try "one more time", not sure I'm willing to do that. Ice maker doesn't work, crushed and cubes continuously . Water dripping from water dispenser and ice machine. Also condensation all over ice maker and seals on doors.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, August 9, 2022
Hi Cynhaas,
Thank you for reaching out. We sincerely apologize for the inconvenience this has caused you, as the ice maker on your Samsung Refrigerator doesn't work, water drips from the water dispenser, and condensation appears on the doors. This is not the experience we want you to have. Please know that we appreciate all feedback that helps us understand how to improve our products.
Kindly visit this link for Troubleshooting steps when the Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
How to prevent and stop water leaks from your refrigerator
https://www.youtube.com/watch?v=uU6XADBosVo
Condensation, moisture, or mold between the Refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144781366
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
So much space!
on May 23, 2014
Posted by: lovesSamsung2
from Florida, USA
Expertise:Intermediate
Going from a side by side refrigerator to the French door model is like getting another half of a refrigerator. We buy 25 pounds of carrots for our dogs each week and it left very little room in the side by side model. We can get the bag in lengthwise in our Samsung refrigerator and have loads of room left.
The only possible glitch was when the power went out and the temperature display showed the temp rising very quickly. This may not be an issue, the refrigerator is very new and we will keep an eye on the readout.
The only possible glitch was when the power went out and the temperature display showed the temp rising very quickly. This may not be an issue, the refrigerator is very new and we will keep an eye on the readout.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent design.
on October 9, 2014
Posted by: jimb425
from Louisville, KY, USA
Unit is well thought out. Consistent temperature, shelves, bins are convenient. Can be a bit noisy.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not happy with the ice dispenser
on May 5, 2015
Posted by: Cassidy1961
from Summerville, SC, USA
Expertise:Intermediate
I love the refridgerator, however the ice dispenser is very slow and when you set it to give you cubed ice, it dispenses cubed and crushed ice. I called and had a tech come out and look at it because I thought it was defective and he told me that he gets a lot of similar complaints. There is nothing he can do to fix it so I guess I just have to live with it.
Pros: lots of room
Cons: Did not meet expectations, poor quality ice dispencer
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Gorgeous and so much space
on November 16, 2015
Posted by: Anonymous
from Southaven, MS, USA
Expertise:Intermediate
Of all the appliances I have purchased, this is my favorite. I stand and smile and how gorgeous this refrigerator is. I had difficulty opening the ice tray the first time. I was afraid I was doing it wrong. After I contacted the online tech, it was a snap. There is so much space inside. I love the shelves especially the shelves that fold up and hide. I can't tell you how many times I have rearranged already. The ice and water dispenser on the front looks high tech but is actually very easy to use. I am so happy with this beautiful new addition to my life.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
color & features
on November 18, 2015
Posted by: azzoo
Expertise:Expert
Simply love the new black stainless steel color, and the features of the refrigerator, and ease of use.
Pros: Realistic color, Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Superb Quality
on January 8, 2016
Posted by: TheDarkives
from Port Orange, FL
Expertise:Expert
This refrigerator performs to standards as advertised. The icemaker replenishes ice quickly and the water dispenser is fast but not forceful. The twin cooling dual compressor hums quietly and cools quickly. The drawers and shelving are sturdy without any defects and provide more than sufficient storage space. The lighting is bright for clear and visible loading and unloading. The control panel is easy to navigate for optimal functionality. I would certainly recommend this product (and many Samsung products) to anyone.
Pros: Inexpensive, Realistic color, Bright display, Durable, quiet, sufficient storage capacity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US