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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
I love my Samsung Refrigerator
on August 6, 2017
Posted by: Barby81
from Murfreesboro, TN
[This review was collected as part of a promotion.] I love this refrigerator, it has great features. The quality it's amazing.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall - Very Satisfied
on September 10, 2017
Posted by: MDCELL
from Lafayette, LA, USA
Expertise:Intermediate
We purchased this product while looking for an upright freezer. We fell in love with the design, features, and black stainless steel color. We have purchased Samsung products for years and are overall EXTREMELY satisfied with Samsung.
Pros: Bright display, attractive design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
French Door Fridge
on March 12, 2018
Posted by: Scooby2Doo
Expertise:Intermediate
We are pleased with this Fridge at the present time Great design lots more room then a two door fridge and you can see everything in it. No issues with ice but weve only had it less then a month. a great fridge for the price
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
interior sliding doors are terrible
on December 3, 2018
Posted by: San Marco
from longmont, co
Expertise:Expert
This came with the house we just bought-it looks great but the plastic drawers are garbage. They don't slide well at all, get hung up as if they're off the track. It happens in both the fridge and freezer.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 26, 2019
I understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
HUMONGOUS INCONVENIENCE!!!
on June 25, 2019
Posted by: Keeska
power glitch resets ice maker & it fills an already full tray making a huge ice block that gets worse until you clear it. otherwise, it works ok. nice size freezer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139983766.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9118
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9118
Written by a customer while visiting Samsung US
Customer Rating
1
***DI NOT BUY! HORRIBLE PRODUCT***
on July 5, 2019
Posted by: 413MeeMee413
trouble, hundreds spent fixg the ice & water function. replaced multiple water filters & housing. icing over, horrible sound. de-ice weekly. leaks ruined floor due to water problems-cost thousands.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140025455.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9778
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9778
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT buy this fridge
on July 12, 2019
Posted by: LYSGM
need to replace back panel (very costly!) due to ice /noise /cooling problems. most appliance repair shops have stopped servicing this brand due to its poor reputation. a well known design flaw.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number # 1140056104.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10497
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10497
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible - Ice Maker is Constantly Broke
on August 20, 2021
Posted by: Jerry
from Philadelphia
don’t expect the ice maker to work beyond six months. i should have taken the other reviews seriously - i thought people were just being petty. the issues with the ice maker are true. you will constantly be manually defrosting the ice maker or paying for repairs.
it id a shame because outside of this major issue the refrigerator overall is decent.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 23, 2021
Hey, Jerry. I know it must be difficult for you to have to constantly worry about defrosting your ice maker, but we're happy you took the time to share your experience with us. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. If you do decide to have a service repair. YOu can find a local repair shop at the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US