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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Spacing Design
on February 7, 2016
Posted by: Humblecook
from Georgia, USA
Expertise:Expert
I fell in love with the look of the refrigerator. The color is gorgeous, particularly for those who want the steel look, but want different color option. My only problem is the awkward spacing on the door side shelves. I understand the issue with the water/ice maker, but it should have been thought a bit more carefully. I also wish it would have more separators for the freezer to have a bit more organization.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Noisy, awkward storage, leaky water tray
on July 20, 2016
Posted by: DisappointedinIL
from Illinois
Expertise:Intermediate
This fridge is very noisy. The water tray is so shallow it overflows frequently. The storage space is very awkward.
Cons: Poor quality, loud, leaky water tray, awkward storage
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 8, 2022
Hello DisappointedinIL,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144581775
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144581775
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Overall Its good
on April 29, 2018
Posted by: Juandre
from NC
Expertise:Intermediate
I ike the looks, design and the interior shelf and drawers, however the ICEMAKER which is in the upper part of this model is HORRIBLE and constantly freezes over where it won't work. You have to let the unit thaw.
Cons: ice maker is horrible
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Rainly, Samsung Care, April 6, 2022
Hi Juandre,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with the ice maker and constantly freezing over.
To help you with this, I will provide you with a link that indicates the troubleshooting guide for ice maker concerns.
Here's a link:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
If the ice maker is not working, check this link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check this link for other ice maker concerns.
Here's the link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374953
^Rainly
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with the ice maker and constantly freezing over.
To help you with this, I will provide you with a link that indicates the troubleshooting guide for ice maker concerns.
Here's a link:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
If the ice maker is not working, check this link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check this link for other ice maker concerns.
Here's the link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374953
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Frustrating
on May 21, 2018
Posted by: Spartanfan
from Jackson, Michigan
Expertise:Expert
I own 2 of these refrigerators. One is in a vacation home and because I loved it so much, I bought one for my Home a few months later. Big mistake. The one in my home has had the same issue for almost 1 year. It was just 2 months out of warranty when it began. First of all, finding someone who will service this brand is almost impossible. I continue to get water which turns to ice under the wide pull out drawer. They have replaced one part 2 times and 2 additional parts which has not fixed the problem at all. I have had to reset the ice maker twice but still get ice buildup which shuts it down. We are seriously thinking of getting rid of this and replacing it with another brand. I have spent $800 trying to repair this.
I own Samsung TVs, range and phones. I will need to think seriously about any further purchases from this company
I own Samsung TVs, range and phones. I will need to think seriously about any further purchases from this company
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Johnny, Samsung Care, May 21, 2018
I can tell how frustrated you are with this, I can make this right for you, when it comes to the leakage I would encourage you to check the water filter to see if it needs a replacement (https://bit.ly/2r21UoK), you can check if the unit is properly leveled to make sure the water line is aligned as well (https://bit.ly/2kczXGl).
Quick tip: You may also check pages 8 and 13 of your user manual which can give you helpful information as well.
If this cannot fix your inconvenience, please feel free to contact us via our live chat: https://bit.ly/2qLSIlI , Facebook or Twitter: @Samsungsupport, or you can call us at the 1-800-SAMSUNG. I am eager to hear from you soon.
^Johnny
Quick tip: You may also check pages 8 and 13 of your user manual which can give you helpful information as well.
If this cannot fix your inconvenience, please feel free to contact us via our live chat: https://bit.ly/2qLSIlI , Facebook or Twitter: @Samsungsupport, or you can call us at the 1-800-SAMSUNG. I am eager to hear from you soon.
^Johnny
Written by a customer while visiting Samsung US
Customer Rating
1
Cannot use space in shelving on doors
on July 21, 2018
Posted by: Anonymous
from Seattle
Expertise:Expert
Right side okay...flimsy plastic, may break with any pressure. Left side jokingly has shelves, but nothing even thin like salad dressing will fit. Total waste of space. Pretty machine, but not functional for space for more than two people. Will send back.
Pros: Realistic color, Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Rafael, Samsung Care , July 23, 2018
Hi Joane! Thanks for being part of our family. Keep in mind that you can relocate the positions of the shelves as it shows you in your user's manual on page 23: https://bit.ly/2O9Axm8
^Rafael
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
Not a very good product
on August 30, 2018
Posted by: Bigcatc5
Expertise:Expert
I brought this fridge about 18 months ago and I am very disappointed in this product . The coils freeze constantly and the inside very small. I do not recommend Samsung refrigerators. Very unhappy I feel cheated.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 25, 2022
Hello Bigcatc5,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's coil freezes constantly, and the inside is tiny. We apologize for the inconvenience this has caused you, especially since you just had it for 18 months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is the link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains information about the tips for an organized refrigerator, which may help with your concern that the inside is small.
https://www.samsung.com/us/support/answer/ANS00084845/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144438991
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's coil freezes constantly, and the inside is tiny. We apologize for the inconvenience this has caused you, especially since you just had it for 18 months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is the link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains information about the tips for an organized refrigerator, which may help with your concern that the inside is small.
https://www.samsung.com/us/support/answer/ANS00084845/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144438991
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible fridge
on September 8, 2018
Posted by: Billie589
from Calgary, Alberta
Expertise:Intermediate
I bought a house which came with this fridge and it is terrible. The ice maker is in the fridge, does not make enough ice, ice defrosts just enough to melt and refreeze the auger so ice will not come out. Fridge set on the coldest setting does not keep things cold enough, constantly throwing out milk and sour cream that go bad 12 days before expiry. There is ice build up in the back of the “ frost free” fridge and a giant puddle of water that forms under the deli tray. This is the second house that I have bought with this Samsung fridge and both have been total Garbage. In the last house I replaced the fridge and I will have to do the same in this house. I will not be buying a Samsung fridge as a replacement.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Jefry, Samsung Care, September 14, 2018
Hi there, I see where you're coming from, and I'd love to help you correct those symptoms you're experiencing with this Samsung refrigerator. Firstly, to get an optimal ice production you can try the steps here (https://bit.ly/2MPNxfV) under the "Troubleshooting: Low Ice Production" section. Here (https://bit.ly/2On3QkT) there are directions to prevent the ice from melting and refreezing together. In this link (https://bit.ly/2xbe5lt) you'll see the steps to improve the cooling performance. Ultimately, (https://bit.ly/2v1Awc5) this one contains information to avoid that water collecting under the crisper drawers.
^Jefry
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
1
Leaks
on October 28, 2018
Posted by: Sailors
from Logansport Indiana
Expertise:Beginner
Condenser inside leaks water into bottom tray, nothing you can do with it. Read all reviews before buying.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello Sailors,
Thank you for reaching out. We understand how inconvenient it is to have a Samsung refrigerator that leaks in the bottom tray. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try, which may help fix the leaking water issue in your refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a video link containing information on preventing and stopping water leaks from your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=uU6XADBosVo
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144371008
-Angelica
Thank you for reaching out. We understand how inconvenient it is to have a Samsung refrigerator that leaks in the bottom tray. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try, which may help fix the leaking water issue in your refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a video link containing information on preventing and stopping water leaks from your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=uU6XADBosVo
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144371008
-Angelica
Written by a customer while visiting Samsung US