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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Leaks!
on October 29, 2018
Posted by: LeeM1
from Columbus, OH
Expertise:Intermediate
This refrigerator leaks (A LOT of water) down underneath the crispers and pantry drawer. We've had it repaired once, then about 5 months later the leaking started again. I believe it is due to the drain line freezing again. It seems there is no repair from Samsung other than to buy a new refrigerator or repeatedly thaw the line, but the problem keeps coming back and there is no permanent fix. When we decide to buy a new refrigerator we won't be buying a Samsung!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 20, 2022
Hi LeeM1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator leaking. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144423113
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator leaking. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144423113
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
The fridge is not cooling but the freezer is fine
on October 30, 2018
Posted by: fendy
from Toronto, Ontario
Expertise:Beginner
I don't recommend this fridge to anyone.\
1.It's not cold enough and can't keep the fruit and vegetables as long as my GE fridge.
2.the inside design of the shelves are terrible and the cheese drawer is not cold enough and all our cheese going moldy after 2 weeks ( I was keeping the same brand cheeses for 6 month in my previous fridge)
3.the quality of the material is so cheap
1.It's not cold enough and can't keep the fruit and vegetables as long as my GE fridge.
2.the inside design of the shelves are terrible and the cheese drawer is not cold enough and all our cheese going moldy after 2 weeks ( I was keeping the same brand cheeses for 6 month in my previous fridge)
3.the quality of the material is so cheap
I'll appreciate it if someone from Samsung answer me and explain that why the temperature inside the fridge is not cold enough that cause of growing a lot of mold in the fridge or even ripping fruited very fast.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello fendy,
Thank you for reaching out. We understand how inconvenient it is to have a Samsung refrigerator that is not cooling enough, causing your cheese to get moldy after two weeks. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can try, which may help fix the cooling issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
For reference, I've also included another helpful link containing information about the recommended temperature in your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00080450/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370793
-Angelica
Thank you for reaching out. We understand how inconvenient it is to have a Samsung refrigerator that is not cooling enough, causing your cheese to get moldy after two weeks. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can try, which may help fix the cooling issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
For reference, I've also included another helpful link containing information about the recommended temperature in your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00080450/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370793
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker
on November 12, 2018
Posted by: Squirrelbate11
from Powell, Ohio
Expertise:Intermediate
The ice maker keeps freezing over and does not make ice. After many defrosting attempts the ice maker would make ice for a few days then stop again. Now the ice maker has completely stopped working. Not very good quality after only having this unit for about 18 months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 30, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your icemaker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139836231.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6048
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6048
Written by a customer while visiting Samsung US
Customer Rating
1
Too Many Problems
on November 13, 2018
Posted by: JANX
from Chicago
Expertise:Intermediate
Owned fridge for 1.5 years when the problems started. Ice maker is useless and water puddling under cool pantry drawer is awful. Read all the reviews online before considering this unit.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 14, 2018
I understand your concerns and I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1138654977.
• Facebook Messenger: http://m.me/samsungsupport
• Twitter: https://twitter.com/messages/compose?recipient_id=18768513
• Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for being a Samsung customer. ^Cat
• Facebook Messenger: http://m.me/samsungsupport
• Twitter: https://twitter.com/messages/compose?recipient_id=18768513
• Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for being a Samsung customer. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Colossal piece of junk
on November 16, 2018
Posted by: herrdoctor
from Detroit, MI
Expertise:Expert
Broke twice within the first year of ownership. First repair was done with genuine Samsung parts/contractors/approval - and it still broke. Made loud noises since day one. More flash than substance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 29, 2019
herrdoctor, I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139830241.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5837
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5837
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Product
on January 14, 2019
Posted by: slickpo
from PA
Expertise:Expert
I think samsung should stick with making electronics. I bought this 25 cu ft french door refrigerator with ice maker soon as my warranty expired i started having problems with it had a technician over 6 time to my house and they cant not fix it everybody i talk to say the same thing about their appliances no good samsung.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 18, 2019
Thank you for bringing this to our attention. I realize your experience has been less than ideal, and I definitely understand. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice machine troubles
on January 19, 2019
Posted by: Caresu1
from Illinois
I have had nothing but trouble with the ice machine.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 21, 2019
Caresu1, thank you for bringing this to our attention! We really appreciate your feedback. You deserve to get the best from your Samsung Fridge, and I want to help you do just that! I have several links http://bit.ly/2STMDSs, http://bit.ly/2PzFPH7, http://bit.ly/2RDlMcA to an article with information about different issues that could be occurring with your ice maker. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Great fridge, one huge flaw, that is costing money
on January 29, 2019
Posted by: dnelson
from Lolo, MT
Expertise:Intermediate
We have had this fridge for almost 2 years, it has amazing features and storage. There is one flaw that is becoming costly for us. The problem is the fan in the fridge is gathering ice and making noise. The repairman said there was a noted design flaw with 2 tubes near the fan both passing water at drastically different temperatures. This causes them to build up ice around them which makes the fan unstable, makes noise and causes the fan to run constantly.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
2
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, January 30, 2019
dnelson , thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US