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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Fancy only because the the app and WiFi
on May 8, 2019
Posted by: Mother 215
from Phildelphia
Expertise:Expert
My old refrigerator broke got this one cause it’s very pretty and Hi-tech. It’s small on the inside can’t hold much food. I really do like the display and apps. 1. It’s hard to clean in between the cracks of the glass shelves. So it’s dirt stuck that I can’t get out. 2. With-in the first year the handle came off the freezer. 3. My ice maker needs to be replaced. I Only it for 1 year and 4 mo.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139766530.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 4387
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 4387
Written by a customer while visiting Samsung US
Customer Rating
1
Problems with Ice Maker/Tray
on September 3, 2019
Posted by: ck112233
[This review was collected as part of a promotion.] after 18 months of use, the ice maker freezes up constantly and the ice tray cracked.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 4, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140355926.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16820
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16820
Written by a customer while visiting Samsung US
Customer Rating
1
Dead after 3yrs
on December 12, 2019
Posted by: Matt
never again. compressor dead after 3 yrs. junk. don't waste your money.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 16, 2019
I see that we have you currently set up for service, and Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for your support and loyalty to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive piece of trash!!
on January 23, 2020
Posted by: Campbell
[This review was collected as part of a promotion.] we hate this refrigerator with a passion. the ice maker only works sometimes. when it does work, it leaks from the ice dispenser. when we get ice, a glob of water drops out first.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 27, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141184509.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Drawers and door containers break!
on April 27, 2020
Posted by: Jim68005
from Omaha, NE
in less than a year, the big drawer cracked and 2 of the door shelves/containers cracked under very normal use. the components are very cheaply made.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 1, 2020
I understand how frustrating it can be when results and expectations do not meet. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. We thank you for choosing Samsung. ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
the worst design ever!
on May 12, 2020
Posted by: majid
from 28270
my worst experience ever. it has a little space in it which it feels smaller with poor design. and the motor is too loud . which i can hear it even in the bedroom .
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
Hello! Thank you for reaching out to us. Here is a link that will help resolve your Samsung refrigerator concerns https://bit.ly/2ZYS9Zm ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy this product
on May 22, 2020
Posted by: Rain91
we bought this model expecting an ice maker. it broke soon after we bought it. the back of the fridge gets ice build up and under the vegetable drawers leaks water. save your money!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 17, 2020
Hello! This link will help resolve your Samsung refrigerator concerns. https://bit.ly/2RDcTkI ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Frozen
on May 28, 2020
Posted by: Wiredragger
this is a great fridge if you don’t mind taking the whole thing apart about every 13-14 days to defrost the fridge. it hasn’t made ice in 7 months. junk.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, September 18, 2020
I understand this can be frustrating to deal with. If you have any questions or concerns, we are always here for you. If you would like some troubleshooting tips, you can find some in the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Written by a customer while visiting Samsung US