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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Amazing product
on August 24, 2016
Posted by: TrentMKII
from Hazel Green, AL, USA
Expertise:Intermediate
This has been an amazing appliance. We have been nothing but pleased with it's performance and appearance.
Pros: Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about this fridge
on August 29, 2016
Posted by: Thelmawatson
Expertise:Expert
Stylish and efficient It doesn't over freeze my veggies and it's very roomy indide
Pros: Realistic color
Cons: Too big
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The exterior of the appliance is beautiful!!
on August 30, 2016
Posted by: grannydanna
from Georgetown, KY 40324, USA
Refrigerator was just delivered - it greatly improves the atmosphere of my kitchen. Happy big black one is gone
Pros: Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A top notch refridgerator
on August 30, 2016
Posted by: Remlap
Expertise:Beginner
This is a state of the art technology , from the looks of it to actually owning it and seeing it in operation , it runs quietly all the features are just mind blowing that actually works as they say. I love the big space it can be easily stock up as it as so much space. The exterior finish fits in perfect with my other stainless steel products.
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and Efficient Fridge
on August 31, 2016
Posted by: spartaneze
I love the fridge overall. The French doors are great and I can fit some large bowls, pots and pans on the internal shelves. The left French door leaves a little bit to be desired in the size and/or amount of things you can fit into it because of the ice dispenser, but you do have the right French door to sort of make up for that. Overall, the fridge looks very modern and fantastic, and it has a really good energy efficiency going for it. I would recommend this fridge to anyone and everyone.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Kitchen Complete
on September 1, 2016
Posted by: Arow
Expertise:Beginner
We bought this along with the Samsung Oven, Dishwasher, Washer & Dryer. Simple way to update the house with a modern look, efficient appliances and features included that make household chores fun & easy!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker Sucks
on September 2, 2016
Posted by: outoftime
My fridge is only 3 years old and we have had problems with the ice maker for the past year and a half! Always after the warranty is up. It constantly drips water, always forming blocks then it produces no ice!! easy mold buildup inside wear it cranks out ice because it drips!!
Cons: Did not meet expectations, ice maker poor
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, July 22, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you informing us that the ice maker on your Samsung refrigerator constantly drips water and forms blocks, then does not produce ice. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
The link below contains information about maintaining your ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144724234
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that the ice maker on your Samsung refrigerator constantly drips water and forms blocks, then does not produce ice. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
The link below contains information about maintaining your ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144724234
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
French door refrigerator
on September 5, 2016
Posted by: Cookingathome
from Elmira, ny
Expertise:Expert
Bought this refrigerator at the beginning of the month. Our not so old (7years) Died.
My wife picked Samsung because of the consumer ratings. Refrigerator has all of the features that she was looking for. Size and appearance was also important . The size and inside layout makes for a well organized refrigerator . A factor that is important to me. I cook, sometimes frantically , and being able to see and reach an ingredient quickly is necessary. The freezer layout is great and much larger than the previous refrigerator . I look at this appliance as a tool, and great tools make for a better kitchen.
My wife picked Samsung because of the consumer ratings. Refrigerator has all of the features that she was looking for. Size and appearance was also important . The size and inside layout makes for a well organized refrigerator . A factor that is important to me. I cook, sometimes frantically , and being able to see and reach an ingredient quickly is necessary. The freezer layout is great and much larger than the previous refrigerator . I look at this appliance as a tool, and great tools make for a better kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US