 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Horrible!
on June 4, 2020
Posted by: Lisa G
from USA
[This review was collected as part of a promotion.] ice maker build up is awful! the refrigerator compartment has ice all over it, and there is water in my drawers from the condensation on the inside of the fridge.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 12, 2020
Hello! Thank you for reaching out to us! We definitely understand your frustration. Here's a link to a troubleshooting guide that'll help resolve your concerns regarding the ice maker https://bit.ly/2Fbtnxw and water inside the fridge https://bit.ly/3it4VGq ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on June 5, 2020
Posted by: Merima
from Florida
sorry samsung, i thought your quality is the best since i grew up with samsung being equal to quality.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! We greatly appreciate you sharing your Samsung experience with us. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy!!!
on June 6, 2020
Posted by: dks1
from San Jacinto, CA
i would not recommend purchasing this refrigerator. the ice maker continually freezes over, stops making ice and has to be defrosted. the drawers have crevices that food particles get in and it is difficult to take them apart to get them clean. the door shelves are hard to remove for cleaning. i have owned many samsung products and always been happy but not with this refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! Thank you for bringing this to our attention. Here is a link that will help with your Samsung refrigerator https://bit.ly/3kL4hW1 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing good here.....
on June 12, 2020
Posted by: Ida C
the worst. came in damaged. temperature inconsistent. condensation inside, everywhere. leaks. 6months old and has never worked properly. i will never buy another samsung anything...........
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 28, 2020
Hello! Thank you for reaching out to us. We're here to help! Please, contact us: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142390398 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142390398 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
very frustrated
on June 15, 2020
Posted by: Shayne
[This review was collected as part of a promotion.] i have had nothing but trouble with this fridges ice maker and freezing up. i have the ice maker replaced 2 times and i have to unthaw it about every other month or so. it all started just before the warranty and after the warranty ended. i have had to pay out of pocket twice to put in a new ice maker, and the problem still is not fixed. there is no ice, it will not make any ice. i have resulted to buying bags of ice keeping them in the freezer for drinks. whats the use of having an ice maker if it never works.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Ty, Samsung Cares, August 31, 2020
Hello! Thank you for reaching out to us with you concerns. You're an important member of the Samsung family, and we're here to help! Please, contact us: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142400044 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142400044 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Design flaw
on August 22, 2020
Posted by: Kyle
the ice maker on this fridge stopped working a long time ago. ice jams up and we've had problems with water pooling under the crisper drawers. recently came across a facebook page dedicated to issues just like ours. never again. design flaws with no accountability from the company
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 24, 2020
I realize your experience has been less than ideal, and I would like to change that. We may be able to fix this issue by resetting the ice maker. Please follow the steps below for assistance. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
building up ice and condenser issues
on September 21, 2020
Posted by: Kiran
all samsung fridges are worst fridge
and especially this model is the worst fridge
i defrosted many time and removed the ice many times but ice build very frequently and all the items in the fride were spoiled.
and especially this model is the worst fridge
i defrosted many time and removed the ice many times but ice build very frequently and all the items in the fride were spoiled.
i never recommend this fridge to any one and please stay away from samsung fridge's
Features
1
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 22, 2020
We value your opinion and appreciate you sharing your experience with your refrigerator. Try taking a look at the link below for detailed steps on how to resolve this problem. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Do not purchase - ice maker is useless
on June 18, 2021
Posted by: KyHouse
from Troy, NY
I've never had more problems with an ice maker than I've had with this refrigerator. It is useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
I can understand how frustrating this must be. If you are still experiencing this concern with your ice maker, try taking a look at the link below for troubleshooting. Thank you for bringing this to our attention. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US