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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
great refrigerater
on September 7, 2016
Posted by: les111111
happy with product. would recommend to another person
Pros: Bright display, Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features for the price
on September 7, 2016
Posted by: Fastglasair
from Ogden, UT, USA
Expertise:Intermediate
Love this fridge, the control panel took a bit to understand, but once learned it was easy to use.
Pros: Bright display, Durable, Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very nice refrigerator
on September 8, 2016
Posted by: LexIbright
from Eastern shore, Maryland
Expertise:Expert
We have been using the refrigerator for about 6 months now. I'm very impressed with the amount of food it holds. I like the layout and the shelves are nice and sturdy. I gave 4 stars for performance because the ice comes out slower than other brands I have owned. I also gave 4 stars for design due to the stainless skin not being smudgeless. I am kicking myself for not getting the Black Stainless, which is smudgeless. Again, other brands have the smudgeless steel with comparable models so I hope Samsung gets the message and will make that improvement. The stainless is also very soft in that it got 2 small dents in the freezer door within the 1st week of use. Our children are grown and out of the house so I believe the dents may have come from a carpenter we had doing work in our home. My final critique is the display words should be in a more contrasting color. A bit difficult to read with 50 year old eyes! As my review title states, this IS a very nice refrigerator, just a couple of design changes and I would rate it 5 stars.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor
on September 8, 2016
Posted by: Posie
from Sharon, OK
The icemaker freezes up continually. I have been battling this problem since I purchased it.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 13, 2022
Hi Posie.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker freezes. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144401446
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker freezes. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144401446
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on September 9, 2016
Posted by: LivesinPA
from Altoona, PA
Expertise:Expert
I just set up this refrigerator, so I can't say how it will do long term yet, but it is working great so far. Cooling down quick for the first time from 80F day. Love having the water and ice dispenser and they are simple to select the desired dispenser. The controls are simple to use and very clear. I like the configurability inside with the shelves. The unit is also quiet so far, although I'm not making ice yet. And the last part that really sold me on the refrigerator over other models is the top tray of the freezer pulls out with the freezer drawer. There is a little lip for the drawer to catch on, most items I need quickly are right there without having to reach in under and pull the top draw out. This sold me on the frig.
Pros: Inexpensive, quiet, looks good
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Refrigerator
on September 10, 2016
Posted by: RVC1
from Illinois
Expertise:Intermediate
Good unit - lots of features - Fits and finishes are very good
Pros: good looking unit
Cons: na
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Value
on September 10, 2016
Posted by: Wendyo
from Utah, USA
Expertise:Beginner
Sleek design, and a good price for the features. I am having an issue with the water/ice maker. I hope it's just user error. ?
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ice maker poorly designed
on September 11, 2016
Posted by: PugMelvin
from Oregon
Expertise:Intermediate
While the unit does have a lot of nice features, the ice maker doesn't shut off when full. You have to remove the cover, turn the unit off, remove the bucket, transfer ice to another container, place in frezzer, re-install bucket and make more ice. Quite inconvienent for this day and age. How about an upgrade?
Pros: Bright display, Realistic color, Lightweight
Cons: Did not meet expectations, fix the ice maker
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
4
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi PugMelvin.
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser making too much ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung ice maker makes too much ice.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408544
^Camille
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser making too much ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung ice maker makes too much ice.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408544
^Camille
Written by a customer while visiting Samsung US